Ada Family Dentistry, Inc. - Bryan D. Bratton, DDS

Adam Johnson · 5 out of 5 stars · a year ago

I had broken my bottom partial. I called, they got me in the next day, had my partials fixed the day after. All before they were getting ready to close for Christmas and not be back till after the new year. I got so blessed that they were so quick and efficient. Excellent work. Thank you Ada Family Dentistry.

Lin Chaffin · 5 out of 5 stars · 2 years ago

I haven’t had any dental work done in years besides cleaning and I’m so pleasantly surprised at the new technology that Dr. Bratton’s office provides! Much less invasive and more expedient than ever! His staff is efficient and professional yet gives you the feeling of family. An overall amazing experience…and who says that about a dental experience!!!

Shannon Long · 5 out of 5 stars · 5 years ago

Dr. B was super patient with me. He knew I was having some big dental anxiety and anxious about a shot, he was wonderful. Super patient. Not pushy or irritated with me and needing him to go slow and at my pace. I had pushed back having this procedure getting done for a long long time, I shouldn’t have! Dr. B was so great and the experience was nothing like I had expected. My tooth feels great today and I would totally recommend him to a dear friend. Thanks Dr. B!

Carey Deck · 1 out of 5 stars · 2 years ago

Update: I received a letter in the mail today that Dr. Bratton can no longer be my dental provider. It states that he will be available for emergency dental care until Jan. 6, 2024. Haha! The one and only time I needed emergency care; I needed sealant replaced on the back of my lower front tooth, it took me three months to get an appointment. After two appointments because the first "dentist" at his office fixed it and it broke in three days. The second dentist did fix it and it has held up to date. My issue is: Why would you not call your patient and ask what is wrong? You just "fire" them? Word of mouth means more than any review. This office keeps treating patients like they are replaceable and the word will get out. You can quickly go from the "Best Dentist" to nothing, you need to remember that. No loss here, I have a local respectable dentist for my teeth. I can find a new dentist but this is your lively hood. Patients pay your bills and they deserve just a little respect. I have been using Dr. Bratton since I came back to Oklahoma almost five years ago. I was highly impressed when I first starting using this dentist. Over the past two years customer service and care have decreased drastically. Like most people my Delta Dental allows cleanings every six months. About a year and half ago Dr. Bratton became too busy and my regular cleanings were scheduled out at nine months! Well, today I went in for my cleaning. The receptionist said she could not get ahold of my insurance company to verify my benefits, even though I heard her on the phone giving someone my ssn. I explained to her I was not the subscriber that she needed to use my spouse's ssn and dob. Instead of calling them again she informed me I needed to call my spouse's employer (human resource department) and have them send over verification of benefits. What? First of all you do not wait until five minutes prior to my appointment to verify my benefits. Second, you do not ask your patient to do your job after I sat waiting in the lobby because you needed to gather yourself after a break. I have been a nurse for 25 years and would never ask my patient to do my job for me. I have had the same insurance since my first visit. Nothing has changed on my end. I told her to cancel my appointment and I would find a new dentist. She quickly said ok and turned and walked away. I have a new dentist as of today. It will be several months before I can be seen but at least I was shown respect while setting up my new patient appointment. This business is overrated for the service they provide.

Hoot Hoskin · 1 out of 5 stars · 6 years ago

The support staff here is horrible. Be aware that their billing department is a joke. We gave them our information on both children, our 2 insurance companies, and cards. They stated we would owe a certain amount, and have to pay upfront...something we were later told they should not have done per our insurance company. We have now been working with them for right at a year on a bill that they just cannot get correct. A couple months after service we got a call saying that our insurance has been declined. We asked why, and they stated that our son was not on our plan. We asked the name and they gave us the incorrect last name. We told them the correct name and thought it would be correctly billed to our insurance. Jump 3 months later and we get a bill saying it will go to collections if we don't pay it. We call and they said our insurance was declined. We asked their reasoning, and they said incorrect date of birth. We asked what they had, and they gave our daughter's date of birth. We gave them the corrected date and told them to re-run the insurance bills. Jump another 3 months and they said the insurance didn't cover everything, so we asked why. We started asking questions and come to find out they only billed 1 of our 2 insurance companies. So we told them they need to bill the other insurance company like they did for our daughter. Jump another 3 months and we get another letter stating we owe them money. We call again and they say yet again our insurance was declined. We ask why this time and they state our insurance deducible was met and they won't pay anything. This is probably due to the fact they couldn't get their paperwork correct and file in a timely manner. The odd thing is we had both our daughter and son get work there at the same time. There was no issues with our daughter's, they billed both insurances correctly, and we didn't have any further payments. So to sum up they got our son's last name wrong, birth date wrong, didn't file to all the insurance companies as given, and didn't include all of our insurance information on their filings. Now they are being extremely rude to my wife causing her undue stress asking why she's so upset about it, and threatening to file our bill to a collection company. Asked to speak to the office manager after that and they accused my wife of not having the money to pay, and insinuated that it's all a ploy to get out of a bill. The manager stated that nothing has happened with any insurance issues, and that we're just lying about it all. When we spoke to the insurance company about the issue, they stated they had no record of a billing, but had a note stating to give their customer's grievance forms as that office has had multiple billing issues. BE AWARE!