Affordable Dentures & Implants - Stone Mountain Reviews
4.5 out of 5 stars based on 485 reviews on Google.
Titianna Fisher · 1 out of 5 stars · 3 months ago
My spouse was completely misled by this company. He was given what appeared to be a quote for services, only to later find out that the nearly $2,000 payment was just the beginning price, not the full cost after paying. At no point was it clearly disclosed that this was a starting price rather than a comprehensive total. There was no transparent breakdown of charges, no thorough explanation of what additional costs would be required, and no meaningful opportunity to make an informed decision or compare pricing elsewhere.
Under consumer protection principles and truth-in-advertising standards, businesses are required to clearly disclose material terms of a transaction. Failing to properly explain pricing structures — especially when a customer is being locked into financing or contractual payment — raises serious concerns under unfair and deceptive trade practice laws.
To make matters worse, the office was closed on the day of his scheduled appointment despite confirmed reminders being sent. No phone call. No notice. Nothing. This demonstrates a complete lack of professionalism and respect for customers’ time and money.
For an experience that was marketed as “life-changing,” this turned into a stressful, horrific situation. We now feel financially trapped because payment has already been made, without having been given full transparency upfront.
Consumers deserve:
Clear and honest pricing disclosures
Written breakdowns of total costs before commitment
Proper appointment communication
The ability to make an informed decision without pressure tactics
We strongly encourage anyone considering services here to demand a full written total cost breakdown before paying anything.
This experience has been incredibly disappointing.
Pamela Campbell · 5 out of 5 stars · 6 months ago
The most courteous and helpful staff! I know I won't get her name right, but Janequa is a treasure. My elderly mother just thought she was the greatest! Would definitely recommend this office.
Sharon Lamar · 2 out of 5 stars · 4 months ago
I have been wearing upper and lower dentures for over 40 years. This has been the worst experience in getting my dentures. It has taken over 4 months and they still are not right. They couldn't make them on-site and had to send them to an outside lab to have them made. The bite is off and my top dentures are to short making appear as if I have no upper teeth. I can't eat with them because they can't adjust them to my gums. I paid extra to get the premium vs the standard a waste of money and time. Will probably have to get some new one made when I can afford them. The only reason why I gave 2 stars is the staff is friendly and they really understand my concern and dissatisfaction with the whole process. Save you money and time and DO NOT USE THIS LOCATION STONE MOUNTAIN GA.
Sheronne Patterson · 1 out of 5 stars · 5 months ago
I had an appointment that was scheduled at least 2 weeks in advance.I filled out paperwork online and wasn't informed that my FULL DENTAL insurance wasn't in the network.I was told that my medical history wasn't complete, which means whomever was aware my insurance wasn't in the network.When question about my coverage I was told " I don't take that" as if she is the dentist.It was rude & unprofessional to have me drive 20 miles when I could have saved myself a trip.I could have paid out of pocket but her attitude cost AFFORDABLE DENTURES, not her a customer.She then proceeded to CALL me at home, asking did I have an appointment AN HOUR later.I explained to her that I am the woman who wasn't told about the insurance prior.Her response was " oh you're the one who walked OUT....?????Yes needless to say she should find a job she actually ENJOYS coming to.POOR CUSTOMER SERVICE.
Cee Foster · 2 out of 5 stars · 5 months ago
The staff was friendly during the process. The reason I gave a few stars was my dislike of my permanent. The temporary looks better. It seems when I voiced my concern, it was blown off with no explanation of why the final looked unappealing.
Reviews provided by Google.
About Affordable Dentures & Implants - Stone Mountain
Affordable Dentures & Implants in Stone Mountain, Georgia, is part of a national network founded in 1975 on the belief that no one should be turned away from dental care because of cost. The office at 5370 Stone Mountain Highway, Suite 1120, focuses exclusively on dentures and dental implants, which the practice says gives its dentist more experience with these procedures and allows treatment to be made more affordable. Services listed for this location include affordable dental implants, single tooth implants, implant-supported dentures, full and partial dentures, replacement dentures, denture adjustments, repairs and relines, and tooth extractions. An on-site dental lab helps speed up the process of making and adjusting dentures.
The Stone Mountain office serves patients from Lithonia, Snellville, Decatur, Loganville, Lilburn, and communities throughout DeKalb County. The practice offers a Best Price Guarantee, matching a competitor's treatment plan for comparable services, along with a denture craftsmanship warranty and a 100-day satisfaction commitment. Although the office does not participate directly with insurance plans, the team helps patients file for reimbursement, and the practice lists Medicaid acceptance, financing with low or no interest promotional plans, and a $10 per year Affordable Savings Plan. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m., and the practice says it welcomes new patients looking for dentures or implants that fit well, function properly, and look natural.
Meet the Doctors
Dr. Eric T. Washington, DDS, is the general dentist at Affordable Dentures & Implants in Stone Mountain. According to the practice, he has more than 20 years of private practice experience, and his clinical range covers implant placement and restoration, third molar extractions, full-arch endodontics, cosmetic dentistry, removable prosthodontics, and crown and bridge work. Dr. Washington earned a Bachelor of Science in Biology from Morehouse College and completed a General Practice Residency at Wyckoff Heights Medical Center. His continuing education includes a Maxi-Course for Dental Implants at the Medical College of Georgia and certification in conscious sedation, and he is an Invisalign Level One certified provider. He is a member of the American Academy of Implant Dentistry, the Academy of General Dentistry, the National Dental Association, the American Academy of Forensic Sciences, and the Dental Organization for Conscious Sedation Education. The practice describes him as known for putting patients at ease.
