Armed Forces Dental Center

Francheska Cox · 5 out of 5 stars · 3 months ago

I will preface this with, I HATE DENTAL WORK! I LOVE my new dental office. I had to have an emergency extraction, and after 40 minutes of trying to find one who could fit me in, I found Armed Forces Dental Center. From the initial phone call to waxing poetic about coffee with the ladies at the front desk, to the tech (Sorry! I've forgotten your name) who held my hand when the scary needle came out, to the Dr who pulled 2 teeth, I felt genuinely cared for and supported. I am actually looking forward to my next dentist appointment for the first time ever.

MarkScott Scott · 5 out of 5 stars · 3 months ago

My first visit to this dental facility was an awesome experience, the receptionist was polite and friendly. After being called back fr my exam, the dental assistant was polite and friendly and treated me with respect and kindness. The Doctor was polite, professional and explained everything that needed to be done politely. Thank you all

Kiet Le · 1 out of 5 stars · 4 months ago

I am very disappointed with the scheduling process at Armed Forces Dental. I booked an appointment three weeks in advance for February 5th at 1:00 PM. On short notice, they requested to move my appointment to 8:00 AM. Since I intended to keep my originally confirmed time, I did not accept the change. Instead of honoring the original appointment, they simply canceled it and told me I had to reschedule. It is unprofessional to cancel a confirmed appointment just because a client cannot accommodate a last-minute schedule change. I expected better communication and respect for my time.

Jeanneth Sangurima-Quiles · 4 out of 5 stars · 7 months ago

The dentist office was very clean. The staff were wonderful. My only negative comment is the dentist needs to get an enunciation teacher. It was difficult to understand what he was saying. His cultural practice of sort of singing makes his English difficult to completely comprehend. I mean no disrespect, but it was difficult for me to understand him. Thank goodness the staff is clear as a bell.

Cin Bresson · 2 out of 5 stars · 6 months ago

My experience with this office was sharply divided. I want to emphasize that Dr. Tran is outstanding. The extraction and subsequent root canal he performed were excellent, and I am highly satisfied with the clinical outcome. However, the administrative and customer service experience was deeply disappointing. I have had ongoing difficulties getting clear, detailed information about my claims, insurance payments, and refund timelines, which are complex contractual matters. For financial clarity, the only representative who consistently provided satisfactory answers was "Dee." During a call today, November 24, 2025, concerning my ledger status, I spoke with a representative named "Ary." She provided vague answers, was unclear on simple amounts, and seemed unfamiliar with basic customer service standards. She repeatedly interrupted me, making it impossible to fully explain my inquiries and this has not been the first time she has done this, prior to my November 6th 2025 appointment I was not advised that I had any credit on my account when I had been paying for services out of pocket. When I calmly asked her why she had an attitude, stating I was simply trying to gain clarity, she replied that she "just wanted clarity" herself, which I could have provided if she had allowed me to speak. She then dismissively told me I could "just wait for Dee to come back on Wednesday." This level of service is unacceptable. Dentistry is expensive, and clients deserve detailed, patient, and professional explanations regarding their financial accounts, especially when seeking to close their relationship with the office. The inability of certain staff to provide accurate, respectful, and timely information detracts significantly from the excellent care provided by the clinical team. The office leadership should review call recordings and address the need for better training in communication, professionalism, and detailed financial explanations.