Artisan Smiles

Randy Winder · 4 out of 5 stars · 6 months ago

I rarely write reviews but when I saw all negative reviews I thought I’d share my very different experience with them. I was very worried when I first when there for my consultation because I too read all the poor reviews and it was hard to get them on the phone to schedule. However, I had two consultations and two procedures done there in the last 7 months and I can say I was very impressed with the service, politeness of the staff and overall experience. They billed the entire procedure to my insurance company and I was not responsible for a single dollar either time. The work was done quickly, comfortably and healed very well. My experience was extremely positive and honestly I’m surprised to see so many negative comments bc my experience was the total opposite. There’s some things the could work on such as office appearance, some of the phone people aren’t great but for the most part it was a seamless easy and pretty painless process. And I had multiple extractions done so my procedure was pretty invasive and involved. While I didn’t talk much to the actually Dr, when I did he was pleasant and all of his staff were very friendly. Like I said I was totally like ready to walk out when I first got there and read the reviews but I’m glad I didn’t. They didn’t “sneak” in any fees or were never rude and always explained everything very clearly. They sent plenty of reminders and actually have gotten some more polite people on the phones since my first procedure. If I have to get any future work done again I’d definitely go back no question. Just relieved I had a much different experience and would suggest trying them instead of readying all the bad stuff online.

Joseph Stepcich · 1 out of 5 stars · 6 months ago

If I could give less I would. Didn't even put me to sleep to extract 18 teeth. Can't tell you how much pain I was in. He assumed I was a junkie apparently because I told him I'd been clean from everything for over 25yrs. His attitude changed instantly, and as I said, he did a 2hour operation with nothing but a local. I was and still am in excruciating pain and went to pick up my scripts, which he didn't call in in time to have them delivered. Got to the pharmacy by Uber cause there was no way I could possibly eat in so much pain, only to be given Ibuprofen. Was rushed out after 5 mins of recovery. I asked the nurse why I wasn't put to sleep her exact words were" well you have a high tolerance and am frail????" I am 5'9 180lbs. That's frail, and how does anyone know my tolerance. Now I have stitches hanging in 3 places. Gave me a small pack of gauze, which was gone by the time I got home. Also, took exrays that I already had sent to them. It truly looked like a homeless shelter, inside and out. It's sad that I waited so long only to be treated like a junkie looking for a fix. No one should be treated like that when I was nervous to start with. Plus for that extra x-ray I had to pay $184 before they would touch me. It takes a lot for me to leave a review, matter of fact it's my first. I just don't want anyone to go through what I am at the present time. If I would've known I would have gone all the way to Lebanon, which was what my regular dentist recommended. I still can't eat and every stitch he put in is unraveling in my mouth. Couldn't be worse.

Bennet Blackwell · 1 out of 5 stars · 8 months ago

I went to this oral surgeon with my own trays from my dentist made us pay for new ones. Even though the trays I took prior werent a few months old. I have been dealing with my teeth bleeding( not gums)for months I decided to go here cause my dentist recommended. If you want your teeth exstracted don't go to this oral surgeon. I went there when I was younger and different experience. I guess non stop bleeding mouth is nothing and teeth pussing. I truly appreciate to oral surgeon but at least he could do is at least look in my mouth.

Carly Jordan · 1 out of 5 stars · a year ago

UPDATE: I called my dentist office and explained to them artisan smiles was on my List of places that covers my procudurr through insurance and told them artisan smiles demanded I got sedated. They said no I do not need to be sedated. They also told me that my insurance DOES cover sedation…meanwhile artisan smiles is trying to get me to pay $480 out of my own pocket for the sedation “because it’s not covered with my insurance”. What a scam. Trying to get paid by both my insurance also out of my own money. My local dentist told me thank you for my feedback & explaining what happened and they took Artisan Smiles off of their list of oral surgeons to send patients to. Reading others reviews, I should’ve believed it in the first place, but as this was one of my only options for location with my state insurance I gave it a try. First off I’m about 40 mins away, I got there and reception was nice , I got back to room and dentist looked at my mouth for about 10 seconds and said yep we need to sedate you to pull this tooth. Which I’ve never heard of before and I’ve had other teeth pulled. So I thought that was strange. They made me an apt for the following week for surgery. Then I get the call this morning, less than 24 hours from my apt saying I’ll owe $480. I said no one ever made that known to me until now. They said the $480 is for the sedation. I said no way, I came here only because I was I informed my insurance was accepted here . NO WAY. I cancelled immediately. I’ll try and find somewhere else they doesn’t demand you need to be sedated. Just seems super shady to me. I’ll never go back. STAY AWAY! This place is a scam

William Sanchez · 5 out of 5 stars · 2 years ago

I can't lie, the multitude of negative reviews on this place almost turned me away. This was not my experience at all and those reviews didn't match the service and experienced I had over the past 2 weeks. From day one of walking into the office I was treated respectfully and handled with care. In 2 weeks I had my first appointment booked and the tooth I needed work on extracted. The extraction process was swift and painless and I'm on the road to healing. Also, I had no funny business with billing or anything. I think people just went in there miserable with the wrong attitude and it gave them that negative experience. Highly recommend.