Aspen Dental - Angola

Natalie Moroney · 1 out of 5 stars · 3 months ago

WARNING long but important review, deserves no stars Serious Negligence, Misdiagnosis, and Unnecessary Treatment – I am submitting this review to document what I believe to be grossly negligent dental care, improper diagnosis, and unethical treatment recommendations by Aspen Dental. Approximately two years ago, I presented to Aspen Dental for dental care and was advised that a tooth extraction was necessary. During the extraction, a portion of the tooth fractured and was left inside the gum and then two stitches were placed. I personally removed a fragment of the tooth myself the same day, indicating that the extraction was incomplete. Despite this, I was discharged and informed that the procedure was successfully completed. When I contacted the office about this the next day, I was told to not be alarmed “it happens all the time”. Over the following two years, I experienced recurrent infections and ongoing pain related to this area that spread to my jaw and face. Recently, I sought care from a different dentist due to the persistent issues. After thorough diagnostic X-rays and a comprehensive clinical examination, it was discovered that the root of the previously “extracted” tooth had been left embedded in my jaw. This retained root required surgical removal, which involved digging into already damaged cartilage and surrounding structures — a procedure that would not have been necessary had the original extraction been performed correctly. In addition to this negligence, Aspen Dental previously informed me that I required: • Two crowns • A root canal • Treatment for “severe” periodontal disease After proper evaluation by a competent provider, none of these diagnoses were accurate. The second dentist determined that I only required two minor, low-level fillings, which were completed conservatively and without complication. The contrast in care was alarming. Aspen Dental: • Failed to completely remove a tooth root • Failed to identify or address retained root fragments • Caused prolonged infection and pain • Recommended extensive, invasive, and costly procedures that were not clinically indicated This pattern strongly suggests substandard care and possible over-treatment motivated by profit rather than patient welfare. Leaving a tooth root embedded for years constitutes a serious breach of the standard of care and exposed me to unnecessary pain, infection, and risk of further complications. I am documenting this experience to warn other patients and to support review by appropriate state dental boards, insurance providers, and regulatory authorities. I strongly advise anyone considering treatment at Aspen Dental to seek an independent second opinion before consenting to extractions or major procedures.

Kathleen Maroney · 5 out of 5 stars · 2 months ago

Every time I come in to the Aspen in Angola, everyone is so friendly! I needed some fillings done at my last visit, and Baleigh and Dr Terry calmed my nerves and made me feel so much better! And my teeth look amazing now! You wouldn't even know I had fillings done!

Jericho · 5 out of 5 stars · 2 months ago

I got unexpected news about my gum health coming in along with unexpected cost. However, the staff broke everything down for me step by step to help me understand. I don't think anyone has ever explained my insurance to me and they took the time to do so and they helped me come up with a step by step financial plan I was comfortable with to help me get my treatment done and feeling better.

Judy Olis · 1 out of 5 stars · 4 months ago

I was apprehensive about going to Aspen Dental, due to some not so positive things I had heard. I was changing dentists because my current, reputable, dentist was not in network for my Medicare plan. I have gone to the dentist twice a year for the last 40 years. I have good teeth and just needed a clean and check. First they took numerous X-rays and the dentist did a quick check and said no cavities. The hygienist did a routine check and informed me I needed some sort of periodontal treatment. When I told them all I wanted was a cleaning, they refused until I had the treatment. They told me my previous dentist wasn't looking out for my health. I informed them that my sister was a hygienist for 40 years, and certainly had always looked out for my health. Since I would not get the treatment I left without getting the cleaning and will return to my old dentist. I should have listened closer to the negative comments. I feel sorry for all of the unsuspecting patients that will get taken by this money hungry group.

Tehya Tennant · 2 out of 5 stars · 4 months ago

Thought I’d jump on because more people are like me with no insurance and severe mouth pain. The staff was great, but they offer very little pricing options for no insurance and left the office in tears. Maybe we should care more about patients than financing but that’s just my opinion and not how the world works. Get insurance or get some other type of help before coming to this place because they will charge you $15,000-$20,000 for your teeth pain.