Aspen Dental - Beckley

Scotty H. · 5 out of 5 stars · 3 months ago

I had a great experience at Aspen Dental in Beckley, West Virginia. From start to finish, the entire team was professional, welcoming, and very thorough. They took their time with the exam, explained everything clearly, and made sure I fully understood what was going on before discussing next steps. I really appreciated how detailed they were. Nothing felt rushed or confusing. The treatment plan they presented was straightforward, reasonable, and well explained, which gave me a lot of confidence moving forward. Dr. Nichols was kind and professional, and the entire office worked together seamlessly to provide excellent care. The environment was clean, organized, and very efficient. Overall, it has been great service all around. I would absolutely recommend Aspen Dental in Beckley to anyone looking for quality dental care with clear communication and professionalism.

Leslie Bolen · 5 out of 5 stars · 4 months ago

Hannah, RDH was absolutely wonderful!!! I had some major anxiety coming in for a deep cleaning and she made sure I was super comfortable with every step. The entire staff has been amazing through this journey so far. I would recommend to everyone!!! Thank you for taking such good care of me.

Stefphanie Halstead · 5 out of 5 stars · 3 months ago

Very clean and organized office. The hygienist was so very sweet and had a caring attitude. The young lady that was taking my X-rays was very patient and kind with me. The dentist didn’t try to talk me into this or that, just gave me a plan of action. I like that because others have not been so kind.

Kelly Ramsey · 2 out of 5 stars · 4 months ago

I’m just not sure what to say about the way I felt when I left this place. I will start with…if I was the owner I would be concerned!! Talking on the phone to people was great! Everyone was super friendly and quick about returning phone calls. The receptionist was great and she helped with any questions I had. The back of the office was a totally different experience. I was seen by a couple different girls but could not tell you their names because NONE introduced themselves or even asked what I needed done. Now mind you my teeth are in horrible shape. I knew that I would need extensive work done. Ok so I get taken back to a room where they turned on a little screen to watch tv and while I’m waiting 2 different girls come in the room and I’m met with silence. I wouldn’t have known anyone was in the room if I didn’t hear keyboard tapping or the second girl go out to the hallway to make jokes with about 4 other people (which is fine everybody needs a release at a stressful job)! Still no one introduces themselves or ask me any questions. The kicker is the lady dentist comes in and she didn’t introduce herself!! She talked completely around me and not to me. For a second I thought someone else was in the room. But anyway this lady tells me and her exact words “they all need pulled I’m ordering antibiotics which pharmacy?” And she leaves the room. I get taken into a “lounge” area and wait. The only saving grace was the last little chick I talk to about financing. She introduced herself but I was already so disappointed overwhelmed and hurt that her name didn’t register. But she was patient and kind and felt sorry for me because I started to tear up. So now I’m torn do I go back and have dentures done or go somewhere that doesn’t make me feel less than human??

Sylvia Penberthy · 1 out of 5 stars · 6 months ago

After contacting several dentists to find one who would work on dentures they did not make themselves, Aspen's phone reception said that IS possible here. They were polite on the phone, explaining my husband would need an exam and X-ray before seeing what can be done for his denture adjustment. I had advised Aspen by phone about the experiences we've had and difficulty getting adjustments where the dentures were made. My husband is unable to eat anything but soups and soft foods due to the pain from rubbing into a sore spot. Aspen gave the impression by phone that we would pay out of pocket (agreed) and that setting a date for the adjustment would be done after the initial appointment. She asked if there were any other health concerns they should know. I advised that my husband has signs of Alzheimers but I planned to be at the appointment with him. The appointment was scheduled for 11:45. I dropped him off an hour early advising them that I had to go to my own appointment but would be back for his appointment. At 11:32 a.m. (as I am waiting to turn back into Aspen's parking lot, arriving for the 11:45 appt.), I receive a text from my husband that this was the "biggest waste of time and money" and that they "can't adjust without an appointment". I called him to let him know that was the understanding, but that they made it sound like they could get him in much sooner than where the dentures were made so that my hubby would not be in so much pain for so long. By then, I was parked and out of the car. I went back into Aspen's receptionist and asked what happened. She said he walked out. I told her he didn't understand that there was to be another appointment scheduled. She said we would have to wait to see the scheduler who goes over prices, etc. I asked if I could do this without my husband. She said no. He came back in and we waited. After being called back, the receptionist immediately told us that the dentist will not work on his dentures and he has to go back to the clinic that made them. After all that, the expectation and hope that we would be able to get him out of pain and able to eat comfortably, and then they refuse to work on him after we paid for the initial exam. They had been told on the phone that he has the beginnings of Alzheimers and that I would be at the appointment. They took him back early, without me. He didn't understand and walked out, thinking it was a waste of time. Turns out... it was. ***In response to ASPEN's customer service reply - - the doctor or lab technician did NOT examine the denture.