Aspen Dental - Bridgeton

Blurry Face · 1 out of 5 stars · 3 months ago

Watch your pockets here! I agreed to a 3 appointment treatment for $1600 but they wanted to only collect a little over $1000 to make the appointments. So i gave them my credit card to cover it and I made the appointments. Went to the first one and all seemed good. Then got a message saying i had another appointment 2 days later that i did not make. I called them and they said that appointment is just so they can charge the insurance company, seems kinda suss! Then 2 days before the 2nd appointment, I get a message saying I need to log in and pay $2000. They can now eat a bag of Ds. This was my first time there and now my last. I will find a new dentist to finish what is needed.

sonnia Vales · 1 out of 5 stars · 5 months ago

I had a very disappointing and upsetting experience at Aspen Dental – Bridgeton, MO. Before agreeing to treatment for two crowns, I clearly told the staff that I could not afford expensive dental work. I asked multiple times about insurance coverage. The finance person, dental assistant, and the provider all confidently told me that the crowns were fully covered by my insurance and that I might only need to pay around $400. Based on these repeated assurances, I agreed to proceed with the surgery. A few months later, I began experiencing serious problems with the crowns, including leakage and extreme sensitivity to wind and food. When I contacted the office to get the issue fixed, I was told I could not even make an appointment unless I first paid a past-due balance of about $3,400. After contacting my insurance company several times, I learned that only part of the treatment was covered—completely contradicting what Aspen Dental staff told me before the procedure. Had I been given accurate information, I would never have agreed to the treatment. The office refused to offer any discount or reasonable resolution. I am now dealing with daily tooth pain that is worse than before the original crowns, and I feel misled and taken advantage of. I strongly believe this office pressures patients into treatment by giving misleading information about insurance coverage and then presents a large bill afterward. I would urge others to get everything in writing and think very carefully before agreeing to treatment here.

Dr. Samone Smith Ed.D · 5 out of 5 stars · 6 months ago

This was my first experience with Aspen Dental, and I had to bring my aging mother to a Saturday morning appointment. From the moment we walked in, the office staff was warm and courteous. The young lady who took my mother’s X-rays was incredibly patient, kind, and attentive, especially as my mom moved slowly and had several questions. The dentist provided a wealth of knowledge and offered clear options for addressing my mother’s dental needs. We then met the dental hygienist, who was also very knowledgeable and showed great patience as my mom asked many questions. At the end of our visit, the office manager was courteous and made us feel like we were now part of the Aspen Dental family. I also appreciated how exceptionally clean the office was, as well as the separate waiting room available while our insurance paperwork and out-of-pocket details were finalized. I highly recommend this Bridgeton location. Thank you for your amazing service!

Shannon Wetzel · 5 out of 5 stars · 4 months ago

I had a 10/10 experience. I have been experiencing the worst tooth pain i called them and they said they were busy today. I told them about my pain and they were able to move things around and get me in within 30 mins of the call! From the front desk, to the tech, to the dr it was all over an amazing experience. I cannot thank them enough!

BOSS B · 1 out of 5 stars · 7 months ago

My experience at Aspen Dental was terrible. I feel like they completely misled me and took my money. I scheduled an appointment for a tooth extraction, and when I arrived, I told them my appointment was for (my name). They charged me $163, which I was told over the phone would go toward my tooth extraction — the first part of a total payment of around $300. However, when I got there, I found out the $163 was only to be seen, not for the extraction itself. No one explained that beforehand, and I left still in pain with the same problem I came in for. I paid to be seen, not to actually get the service I scheduled for. I tried to explain my situation and the misunderstanding, but Aspen Dental did nothing to help or make it right. I’m very disappointed and feel like my time and money were wasted. I’m still in pain and would not recommend Aspen Dental to anyone.