Aspen Dental - Champaign

LeeAnn Barnett · 5 out of 5 stars · 4 months ago

I had a wonderful experience from first call to schedule an appointment. I had to be seen asap for terrible pain. When I arrived the next day checking in with Leslie was a smooth process. Ashley took all the many X-rays needed and was very quick and efficient at her task! Melody did a thorough exam of each tooth and recommended a care plan moving forward. The dentist that looked at my tooth explained what was going on and his recommendation for extraction. I can’t recall his name but he was covering for the regular dentist who was on vacation. Then back to Leslie to schedule follow up visit and go over all the financial aspects. She was friendly and helpful! This was one of the best experiences I’ve ever had at a dentist office! Highly recommend this location for all your dental care ❤️

corey berkemann · 1 out of 5 stars · 5 months ago

I H ATE long reviews but this is worth reading… I jumped the gun on that 5 star review. After the numbing medicine wore off I realized he worked on the WRONG tooth. He was 3 teeth away from the problem. The x ray tech took pics that didn’t even fully include the tooth I was complaining about. So he ground down the top of my new crown. It now feels flat on top. I called about an hour after we left and the lady that answered the phone kinda hinted at the fact that I wasn’t charged for the visit. That they just did a quick assessment and they would TRY to call me back later that day. No call back that day nor the next. I mean cmon a quick assessment should have been correct X-rays. The xray tech had zero instructions or just thought pics of most of the area was sufficient. She had no idea about the crown or even where it was. Obviously, I’m happy to pay to have the CORRECT tooth fixed than not be charged for work that was needed to a tooth that wasn’t an issue. I get to go back to my regular dentist when he gets back to address the tooth that’s causing me problems and to assess what Aspen did to my crown. One star because they were friendly in the beginning. Disregard the 5 star review below. A+… 100% excellent experience. I had severe pain and an emergency situation. They got me in just a couple of hours after I called. Doc got me fixed up in no time. He will be my new dentist! Highly recommend.

Jasmine Jones · 5 out of 5 stars · 5 months ago

I love Aspen Dental! So glad I decided to come here. It’s such a warm and welcoming environment. Everyone has been so Amazing. Dr.Phillips is so Great! I have to shoutout my Dental Assistant Ayla. Ayla has such a calm and sweet presence, which is so needed, especially with people that are nervous. She does a wonderful job explaining things so you understand what’s going on. When you walk into Aspen you know you’re in great hands 💜

Jake & Kait Gutterridge · 5 out of 5 stars · 2 months ago

Very comfortable environment when you're coming in for a tense situation. All staff members were really up spirited and knowledgeable from the doctors explaining what all was going to be done down to the administration when it came to what I was paying. Overall great experience!

Ivory Nola-Scott · 5 out of 5 stars · 2 months ago

The team here was both helpful and great at their job. Not to tell all of my buisness but I was in a quite a bind. Even after walking in the situation was looking the best coverage wise. But from the moment I walked in starting with Leslie at front desk. She was hospitable and did what she could to try help me where she could. Would not be the last time either. Then her colleague Isa was about Astute and effective as possible trying to get x ray images whilst constantly monitoring if I was comfortable. Then when I moved into the operation room the doctor and his assistant with him Mari I believe. Each of them starting with melody taking a gander at my teeth. She's proactively in the mindset and setting of her job, and contented so if that makes sense. This is especially the case with Doctor Philips, very tentative at his job both in operations and giving details. He also brushes off and probably more accurately reassures and overpasses the patent to not have their head on the potential cost or questionable coverage ability. That's both with the smaller more observation actions he done on my visit, my very first visit at Aspennotably.but also with the potential and needed things that have to be done. He comes off as his heads not their nor is he concerned about it and that just puts u in the same place. Including Me my head wasn't at the potential cost but I was at my usually worry about that later can't do anything about it now no point in thinking about it. I was in that mindset during much of the visit. Dr Phillips vibe had pulled me out of that too. He trust the rest of the team to be abled to help and find ways as best they can. And I would personally see why. Becuase even after the rest of the staff had left(becuase it was closing time) Ms Melissa and Leslie from earlier had stuck with me. I'm not sure for how long it was but they went over the options pathways and potential steps with me. And, I'm not that type of person but for anyway that generally is quite skeptical each of them were so diligent and consider that amongst other things we talked through the numbers and they even done some calculations right in front of me. Leslie in particular since I wasn't called to her desk could have gone home I'm pretty sure. But besides helping me she stuck around to assist her colleague and friend helping me. That the pinnacle of every point I've made that shows that this is a great team. It's not just the due diligence with the care or assistance the both of them besides being very kind try to make light conversation on other things. My head wasn't really there to talk about other than anything dental or payment coverage related. Yet there Energy Both Leslie when I walked in and Melissa right then at desk. The conversation went elsewhere and for just the right amount. Not too much or to little . Same with there hospitality it never seemed to me that the 2 of them were trying to be kind. They just are and even more impactful knew how to casual be kind. There's a difference and it matters. I've been on both sides of this. Trying to be too kind or kind in general can make the other person feel guilty or upset them more. Same with trying to change the subject. They didn't make me feel that way hence why they were kind in the right way. All to say if you need or just want another dental office to go to. Or one thats just overall Great in all the right ways and the right amounts of each of those ways. This Aspen Dental is the one u should go to. I don't recommend things often especially so deliberately. But I'll recommend this office here. Melissa and Leslie especially let alone the entire team Show, have, the highest benchmark of Both professionalism at the job character at the job and Taking pride in the job. It's deadly combination I noticed at the U of I campus let alone around this city let alone a combination truly successful and good people have. I would recommend this office just soley off the reason that it has the combination and that people and places that do must be recognized.