Aspen Dental - Chandler

Carlos C · 1 out of 5 stars · 4 months ago

I began my dental treatment about 3–3.5 years ago with Aspen Dental in Casa Grande, and later continued the work at their Chandler location. In total I spent roughly $15,000 on major dental procedures. At the beginning, I was not clearly informed that receiving a dental bridge would involve permanently grinding down two healthy teeth. I only fully understood this after the procedure was already completed, which was very upsetting because those teeth were otherwise fine. During the early stages in Casa Grande, I also experienced inconsistent assistance. At one visit, a temporary crown had fallen off and a staff member who appeared very inexperienced attempted to reattach it, which took a long time and added to my frustration. I am not blaming the individual dentist there — he seemed competent — but the overall communication and support experience was not reassuring. I eventually chose to finalize treatment at the Chandler location. However, only three years later, the bridge has already fallen off and a crown has also fallen off. When I returned for evaluation, I was told my teeth had shifted and that none of the previous work could be reused. The proposed solution was a new estimate of nearly $20,000 to redo essentially the same work I had already paid for. There was no meaningful discussion of warranty or accountability for the prior work despite the high cost and short lifespan. Spending $15,000 and being told a few years later that everything must be replaced for another $20,000 is extremely disappointing. This is simply my personal experience, but I would strongly encourage anyone considering expensive dental work to ask detailed questions, fully understand procedures like bridges, and clarify long-term durability and warranty expectations before committing.

Rose White · 5 out of 5 stars · 2 months ago

Michael was great. He was super friendly and took the time to explain everything and make sure I understood! So happy I came in to this office this morning!!! Also Qundrilia was also amazing helping with finance. She took her time and gave me different options until we found the one that worked best with me. The whole staff from start to finish was very welcoming and made sure I understood what needed to be done.

Anastasia White · 2 out of 5 stars · 3 months ago

I have no concerns with the services that Aspen provides. They are knowledgeable, patient, and caring in their care. However, my appointment was canceled because I "did not talk to a real person to confirm." I confirmed my appointment beforehand by text, automated call, and email. None of those methods matter because my appointment was still canceled.

Francisco Nuves · 5 out of 5 stars · 3 months ago

Great experience from start to finish! The front desk was friendly, the assistants were attentive, and the dentist was gentle and thorough. The whole team was professional and made me feel comfortable. Highly recommend!

Devon Nied · 5 out of 5 stars · 2 months ago

I had a fantastic experience with Michael at Aspen Dental! From the moment I walked in, he was professional, friendly, and made me feel completely at ease. He took the time to clearly explain everything and made sure I was comfortable throughout the entire visit. It’s not often you find someone who combines expertise with such genuine care.