Aspen Dental - Crossville Reviews
4.3 out of 5 stars based on 928 reviews on Google.
Marian Stewart · 5 out of 5 stars · 2 months ago
Staff is amazing at all points of contact! Upon walking in and being greeted with a smiling cheery hello to everyone I passed going to pray, exam room, extraction room, and checkout, everyone is so nice and friendly! During procedures I was kept updated and informed which I loved! I was warned if there was going to be pressure and the amount of empathy and compassion about if I was in pain or not so they could help me be more comfortable was exceptional!
iStoleurMeme917 · 5 out of 5 stars · 5 months ago
I can only speak about my personal experience with Aspen Dental Crossville. I have had a great experience with each person that I encountered there. The office staff has been amazing with me. They always greet me with a smile and make me feel like they are truly glad to see me! The dentists were very understanding about my fear of dentists and were very gentle. I am very happy with the services I received there.
Ella Wood · 2 out of 5 stars · 4 months ago
I went to Aspen Dental because it was in network on my insurance. I knew they were a “corporate” entity but I figured I’d give them try since my insurance would cover the exam and a cleaning. I wish I could rate staff (5 stars) separate from overall experience (1 star) but I can’t so…first the good: scheduling was very easy and everyone was very kind and friendly. The assistant that did my X-rays was great! Then I met the technician who was also nice and very gentle doing her exam, but that’s where things went a little sideways. She poked and prodded, looked at my X-rays and said “you’ve got bone loss and gum disease, if you want to keep your teeth you’ll need some major work”. Almost from the start, it just didn’t come across as genuine, more like an up-sell at the mechanic’s. Price that was eventually quoted was over $4000, of which insurance would cover…well…basically nothing. I didn’t commit. I never did get the cleaning that would have been covered by my plan.
After some thought, I made a self-pay appointment at the little dental office in my town to get their opinion. Exam and X-rays raised no big red flags. To me, the X-rays looked clearer than the Aspen X-rays and I didn’t see the “bone loss” that was pointed out to me at Aspen. I got my teeth cleaned and another appointment in 6 months, $200 all in. No mention of the”bone loss, gum disease or major work” that Aspen said I needed. So, if you go there and they say you need expensive work done, definitely consider a second opinion. I’ll stick with my local dentist and their “uninsured patient program” from now on!
COLLEEN MARSH · 5 out of 5 stars · a month ago
My husband had broken his tooth on Sunday and he was in a lot of pain so on Monday morning I called Aspen Dental to schedule an appointment in Crossville, TN. They were able to get him in by 10:30 that morning and De Song had the tooth removed before noon. The bill was very reasonable and the staff was so nice and helpful.
Heather Eatherly · 1 out of 5 stars · 3 months ago
Office staff didn't contact insurance company even after details had been provided verbally and on-line in advance causing payment to come out of my pocket. They were more focused on making multiple appointments with payments upfront to reserve said schedule. Would not even provide a basic cleaning. " against their policy" No thanks!! Not going to pay for services in advance.
Reviews provided by Google.
About Aspen Dental - Crossville
Aspen Dental in Crossville, Tennessee is located at 2854 N Main St, Suite 102, on US-127 just north of the Interstate 40 interchange. The office serves patients from Crossville as well as Fairfield Glade, Lake Tansi, Crab Orchard, Pleasant Hill, and surrounding Cumberland County communities. The practice describes itself as a one-stop office for general dentistry, dentures, and dental implants, with services listed for this location that include dental implants, implant dentures, full and partial dentures, dental cleanings and exams, fillings, crowns, bridges, root canals, tooth extractions, wisdom tooth removal, oral surgery, cosmetic dentistry, Motto clear aligners, and emergency dental care. The office notes that not every practice offers every service, so patients should confirm specific treatments with the local team.
For patients considering tooth replacement, the Crossville office offers dental implants and implant-supported dentures alongside traditional denture options, and describes personalized treatment plans with a written cost estimate provided before any work begins. A first visit includes a review of dental and medical history, X-rays or imaging if needed, a full exam, and a conversation about treatment options and costs. The practice accepts most major dental insurance plans (excluding Medicaid), works with third-party lenders to offer financing, and says same-day and walk-in appointments may be available when open slots exist. Office hours are Tuesday through Thursday from 7:30am to 4:30pm and Friday from 7:00am to 5:00pm, and the office is closed Saturday through Monday.
Meet the Doctors
The Crossville office's clinical team, as listed on the Aspen Dental website, includes Dr. Ashley Boling (owner), Dr. Alice Meeks (partner), Dr. Matthew Song (associate), and Dr. Ewing Threet, an endodontist (a root canal specialist). The practice operates as AEB Dental PLLC, an independently owned Aspen Dental-branded practice.
