Aspen Dental - Delaware Reviews
3.9 out of 5 stars based on 585 reviews on Google.
Skylar Yan · 1 out of 5 stars · 5 months ago
Traveling out of state for work, I didn’t want to miss my regular twice-a-year teeth cleaning. I decided to give Aspen Dental a try since it’s a national chain. Unfortunately, this turned out to be the worst dental office experience I’ve had.
When I called to make the appointment, I specifically said that I needed a cleaning. The person on the phone told me they might not be able to guarantee the cleaning because schedules can fluctuate. I told them clearly that if a cleaning wasn’t possible, I would rather cancel the appointment. She reassured me that she would try her best to squeeze me in and said the schedule looked promising, so I decided to give it a try.
When I arrived, they spent more than 30 minutes taking X-rays, which I understand is standard for a new patient. However, they again emphasized that they might not be able to do a cleaning. At that point I was already frustrated, but I still wanted to see if they could complete the visit.
After the exam, they tried to covince me to receive an extra fancy cleaning, insisited that i needed this more than $200 "treatment" that my insurance does not cover. They said I have plaque buildup and germs between my gum lines and recommended a “special cleaning.” I asked very clearly whether this meant periodontal disease. They said no. I then asked if they were recommending a deep cleaning. They again said no, that it was not a deep cleaning.
Since it wasn’t periodontal disease and wasn’t a deep cleaning, I told them I would prefer to sort this out with my regular dentist when I return home and asked if I could simply proceed with a regular cleaning that day. They told me no. They said that once they diagnosed this issue, they were legally required to recommend that treatment and that if I refused it, they would not be able to perform a regular cleaning. This is not a law, rather the store policy of Apsen Dental. They tried to terrorize me into doing this treatment that I essential don't need--It's not an emergency and I can decide what is the best for me.
This is the first time I have ever heard of something like this after more than a decade of routine dental visits. It felt like they were trying to push a $200+ procedure that my insurance doesn’t cover rather than simply providing the preventive cleaning I came in for.
The doctors themselves seemed polite, but the person delivering this information—who appeared to be a financial coordinator—came across as very condescending. Overall, the experience was extremely frustrating and disappointing.
I will not be returning to Aspen Dental and would not recommend this office to others.
arulappan amudha agnes · 5 out of 5 stars · 3 months ago
Dr. Dahiya is an expert in dentistry — we were very comfortable receiving treatment from her. Since I have elderly parents who have limited English proficiency, I needed a doctor who was easily approachable: Dr. Dahiya was exactly who I was looking for. She explained very clearly what she was going to do before starting any procedure, alleviating our concerns and giving us courage.
Our satisfaction was furthered when we saw how simple it was to schedule an appointment with her — the office staff were helpful in this manner.
She also effectively presented all the options we had for treatment, so we were equipped with sufficient information to make the best decision.
Dr. Dahiya is indeed very caring, and it is clear she genuinely wants the best outcomes for her patients.
Precious Smith-Hawkins · 5 out of 5 stars · 4 months ago
I am always pleased with the dental care that I receive at Aspen Dental in Delaware. The staff are professional and respectful. And the service is just wonderful. They take the time to listen to my concerns and do their very best to help me make the best decision about my dental care.
Although there are dental services available less than five minutes from my home, I have no problem driving the half an hour plus to Aspen Dental in Delaware because I know I will receive the best care there.
Christina Poore · 1 out of 5 stars · a month ago
I have given them my insurance information 5 times. Then they claim they got the claim back as unpaid. Well my insurance company says they never received the claim. So we call them and give them the information again. And it goes round and round. We've never had issues with any other dental providers or our insurances when it comes to claims. Only them. It's ridiculous and very poor training if the staff.
OLF Mamaw · 5 out of 5 stars · a month ago
I had a very good experience! Staff is very friendly and helpful. Made me feel very comfortable which is saying a lot for a dentist visit. Aiden was wonderful. He explained everything to me from the procedure to financial. Could not have had a better experience
Reviews provided by Google.
About Aspen Dental - Delaware
Aspen Dental in Delaware, Ohio is located at 1100 Sunbury Road, Unit 712, in the Glennwood Commons shopping center near Firestone Complete Auto Care. The office serves patients from Delaware, Marion, Sunbury, Powell, Marysville, and surrounding Delaware County communities. Services offered at this location include dental exams and cleanings, fillings, crowns, bridges, root canals, tooth extractions, wisdom tooth removal, teeth whitening, cosmetic dentistry, oral surgery, dentures, implant dentures, dental implants, Motto clear aligners, and emergency dental care. The practice notes that not every office offers every service, so patients should confirm with the Delaware office directly.
For patients considering tooth replacement, the Delaware team offers dental implants, implant dentures, and full and partial dentures, along with dental bridges. The office describes a first visit that includes a review of dental and medical history, X-rays or imaging if needed, a full exam, and a conversation about treatment options with a written cost estimate before any work begins. The practice accepts most major dental insurance plans (Medicaid is not accepted), works with third-party lenders to offer financing, and offers the Aspen Dental Savings Plan. Same-day and walk-in appointments may be available when open slots allow, and the office has weekday hours, one evening (Thursday until 7:00 pm), and Saturday morning hours.
