Aspen Dental - Gainesville

Eleanore Ramos · 4 out of 5 stars · 3 months ago

This place is phenomenal because they have friendly staff starting from the receptionist Ms Shana. She was very cordial, friendly with a pleasant personality and smile yet professional. I was very impressed with the dental assistant Ms Briana. She exudes a positive energy in her. I don’t enjoy going for my dental appt and sit on the examining chair. She was very non-threatening, respectful, pleasant and friendly. What I was very impressed with her was, she was very good with her patient teaching. She told me what the other team will be doing when they see me. She showed the instruments the hygienist will use , and what the numbers being called by the hygienist meant. It gave me peace of mind knowing the condition of my teeth and gums are still good. I also was very pleased with the dental hygienist Ms Madison. She was very pleasant and non-judgmental when I was honest to tell her how many times I brushed my teeth and flossed. She motivated me to take care of my teeth without being judgmental but showed genuine concern for my well-being. She was also very good in patient education. I am so impressed also by the dentist who saw me. Dr Knepper was the only dentist I’ve ever encountered who shook my hand when he introduced himself to me. He also was very pleasant, friendly, yet very professional in how he interacted with me and with his staff. I was appreciative of the customer service of Ms Alexia in explaining in details my treatment plan and the costs of each treatment. She was very patient in answering our questions and also offering us alternative payment plan. I decided to stay and use Aspen for my dental care needs since this is my first visit with them. The only thing I didn’t like about this clinic was their radiology rooms didn’t have any curtains to provide privacy when the technician took x-rays of my teeth. Also the dental rooms has no curtains. I saw the patient on the other room. These two negatives were well compensated by the staff who took care of me. Thank you Ms Shana, Ms Briana, Ms Madison, and Dr Knepper! God bless you all.

Victoria gil · 5 out of 5 stars · 3 months ago

I had a great experience at Aspen Dental, and I especially want to shout out Erik who did my cleaning. He was super professional, gentle, and made sure I knew what he was doing. He made the whole appointment feel way less stressful and was easy to talk to, which I really appreciate during dental visits.

Rylan diston · 5 out of 5 stars · a week ago

The entire staff was ABSOLUTELY AMAZING. Everything was explained to me in great detail, at no point was I confused or didn’t understand what was going to happen throughout the entirety of the process. Staff members even got me a blanket because it was way too cold for my liking. Outstanding Service all across the board.

Bettie Jackson · 5 out of 5 stars · 3 weeks ago

Everyone is so polite and eager to help. Dr Sun is so funny he tells stories of his kids. The assistants, the dental hygienist and the xray tech were all wonderful. The business staff was great and very sensitive to what I was going through. They made a very painful experience almost pleasant. My new crown looks beautiful. Thank you everyone at Aspen Dental.

Aysia Washington · 5 out of 5 stars · 3 months ago

Erick was an excellent dental hygienist—very gentle, professional, and thorough throughout the entire visit. He made me feel comfortable and explained everything clearly. Jarron was also incredibly helpful with billing and took the time to walk me through different options to cover my balance, which I really appreciated. Overall, it was a really positive experience, and I’d definitely recommend them!