Aspen Dental - Hickory Reviews
4.5 out of 5 stars based on 930 reviews on Google.
Connie Howard · 1 out of 5 stars · 2 months ago
I am extremely disappointed with the level of customer service I received from this dental clinic.
About 2½ weeks ago, I called because I needed to discuss changes to my treatment plan and requested a call back from the dentist. The receptionist, Pam, was sarcastic and dismissive during the conversation. She told me the dentist would call me back.
Weeks passed, and I never received a call. When I contacted the office again to follow up, I was told, “We got your messages. The dentist will call when she’s not busy.” Once again, no one called.
As a patient, I believe communication is essential, especially when discussing treatment options and dental care decisions. Being ignored for over two weeks despite multiple requests for a return call made me feel that my concerns were not important.
Because of the lack of follow-up, poor communication, and unprofessional customer service, I have decided to cancel my appointment and seek care elsewhere. Patients deserve to have their questions answered and their concerns addressed in a timely manner.
Based on my experience, I cannot recommend this clinic.
Bobbie Bayes · 5 out of 5 stars · a month ago
Aspen dental gave a a great experience. They really listened to me express my needs. Dr. Blanc and all of the staff were skilled and friendly. They gave me advice on a way to save money. That is a rare treat from any doctor! I have found my Hickory dentist!
Nicole Hughes · 4 out of 5 stars · 2 months ago
I always have a good experience when I come in for my appointments. The staff is friendly and the visits themselves have gone smoothly every time.
The only ongoing issue I’ve had is with follow-up communication regarding scheduling dental work. I had an extraction and bone graft in November and was told I would receive a call around April to schedule an implant, but I never received that call. I also need to schedule a root canal that I was told I would be contacted about, and I haven’t heard anything yet. I mentioned both of these concerns again during my routine cleaning on June 3, and I was reassured that I would get a call, but as of June 11, I still haven’t been contacted.
I really do appreciate the care I receive during visits, I just wish the follow-through on scheduling was more consistent.
Melody Holladay · 5 out of 5 stars · 5 months ago
5 stars! I had an amazing visit at Aspen Dental in Hickory recently. From the moment I walked in, the staff was incredibly friendly, professional, and made me feel completely at ease. The office is clean, modern, and well-organized. My dentist did a fantastic job—everything was explained clearly, the procedure was handled with care and precision, and the results exceeded my expectations. They truly went above and beyond to make sure I was comfortable and happy with my treatment. If you’re looking for quality dental care with a great team, I highly recommend this location.
Kyle Witscher · 5 out of 5 stars · 3 months ago
Since moving to Hickory approximately a year ago I haven't had the chance to see my original dentist and I'm peculiar about who works on my teeth, even when my cleaning is overdue. I scheduled an appointment and they were quick to get me in the door (other offices has nearly 3+ month wait times). The cleaning went excellent and my hygienist Cat did a phenomenal job. I'll definitely be back for future care/treatments.
Reviews provided by Google.
About Aspen Dental - Hickory
Aspen Dental in Hickory, North Carolina is located at 2290 US Hwy 70 SE, at the intersection of US Hwy 70 SE and Startown Road SE, next to FastMed Urgent Care and across the street from Olive Garden. The office serves patients from Hickory, Conover, Newton, Brookford, Longview, Mountain View, and surrounding Catawba County communities. Led by practice owner Dr. Mathieu Murphy, the team offers preventive, restorative, cosmetic, and emergency dental care, with dentures and dental implants among the services highlighted on the practice's website. Implant options listed for this location include dental implants and implant dentures.
Beyond tooth replacement, services listed for the Hickory office include dental exams and cleanings, fillings, crowns, bridges, root canals, tooth extractions, wisdom tooth removal, oral surgery, teeth whitening, and Motto clear aligners. The practice notes that not every office offers every service, so patients should confirm availability with the local team. A first visit includes a comprehensive exam, any needed X-rays, and a written cost estimate before treatment begins. The office accepts most major dental insurance plans (Medicaid is not accepted), works with third party lenders for financing, and offers same day and walk in appointments when openings are available. Posted hours are Tuesday and Wednesday from 7:00am to 5:00pm and Friday from 7:00am to 12:00pm.
Meet the Doctors
The practice's website lists Dr. Mathieu Murphy as the owner of the Hickory office. He earned his dental degree from the University of Maryland and is a general dentist with a focus on surgery and dental implants, including extractions and placing multiple implants in a single visit. Dr. Sierra Ives, who earned her dental degree from the University of Texas San Antonio Health Science Center, is listed with the Hickory office as her current location. The Hickory clinical team page also includes Dr. Heather Ryan, an endodontist who earned her dental degree from Nova Southeastern University and holds a Certificate in Endodontics; Dr. John Lindberg, a board eligible oral and maxillofacial surgeon who provides extractions, dental implants, bone grafting, and intravenous sedation; and Dr. Ramya Banda, an associate dentist.
