Aspen Dental - Latham

Kiara Williams · 5 out of 5 stars · 3 months ago

I had a really good experience at Aspen in Latham. I wasn’t fully satisfied in the past, but my visit with Hania and Dr. S totally changed that experience for me. They are very personable and kind, and they make sure I am comfortable and understand what’s going on during my procedures. Brianna at the desk is very kind and knowledgeable. I had a lot of anxiety about coming here and they have made this a good experience for me.

Jason · 5 out of 5 stars · 3 months ago

Best dental experience I’ve had. It was as relaxed and easy as getting fillings could be. This was my first time with Dr. Y, and I will be requesting her for now on. It’s my second visit where Bianca assisted and she is great. She’s really good at helping nervous people like me calm and informed of what to expect. I have no idea if they have worked together for a long time, but they work seamlessly together. While they are excellent at doing the actual dental work, it’s their calm and light demeanors that made me feel at ease in a commonly uncomfortable procedure.

spencer hernandez · 5 out of 5 stars · 3 months ago

Paige has always been friendly and courteous with her service. You can tell that she knows what she is doing and that she enjoys serving others. I believe she deserves 5 star service. Heidi is also of great help in work. She is very professional and alert to my needs. Grateful to have location as my dentistry team!

Megan Cotnoir · 5 out of 5 stars · 4 months ago

I really appreciate the processes that this office did. This was my first time there because I got new insurance. when I came in they had me write my name down on a sign in sheet and I had a seat, so then when they were ready for me they just called my name up. I think customer service wise is a better move because it doesn’t leave a line at check in and ensure then front desk team is ready for each patient. At that point they gave me an iPad to fill out any missing information which was very easy to operate. Once that was done I waited until it was my turn and once I was called the dental assistant led me back to my chair, asked me what I was looking for for my visit for the day (A cleaning, establishing care, and questions about cosmetic procedures like veneers or crowns). She then took an incredibly comprehensive x-ray panel of I think every one of my teeth individually, as well as upper and lower mirror panels and a photograph of my smile. After that the dentist came in and asked me to further explain my intentions, where I said I’d like to do biannual cleanings and that I was interested in filling some gaps with veneers and possibly adjusting my bite line. She explained the options to me and then looked at my tooth and had the dental assistant write down all of the procedure she’d like to do with my teeth. At this point they sent me back out to the waiting room and said that an employee would call me in when they were ready to go over my plan as well as book my cleaning. As this was my initial intake and I obviously had a lot of new patient things to do, I appreciated that we were going to schedule my cleaning at a different day so that I wasn’t in the office for multiple hours. Once they called me in to do my final conversation with the front end employee, she was incredibly knowledgeable, down to earth and really sincere. We went over treatment with getting aligners and I explained to her that I tried them in the past and even though I’d financially invested I still didn’t wear them, and she was happy to readjust my plan and explain to me the difference between veneers and crowns, as well as elaborate on the process of maintaining them. The financial breakdown was very clear and we were able to book my cleaning, they had something as soon as the next day. I felt like everyone was very well educated in their jobs and that I trusted all of their work I look forward to being a patient here as long as I’m able to.

Rachel Palmieri · 5 out of 5 stars · 3 months ago

My experiences at the Latham office have always been pleasant and comfortable. The staff are very kind and patient. When I came for my first appointment, I had some anxiety because of the length of time since my last dental visit. Paige was very understanding and talked me through everything. Their knowledge and dedication to positive patient care has changed the way I feel about coming to the dentist.