Aspen Dental - Machesney Park

Devon Hurd · 1 out of 5 stars · a month ago

I don’t usually leave reviews, but I wanted to share my experience in case it helps someone else. I chose this office because it had a lot of great reviews, and I had to find a new dentist since my old one doesn’t accept my new insurance. Everyone I interacted with was friendly and professional except for the office manager. After my exam, I was told I needed a deep cleaning. Since I don’t know much about dental procedures or insurance, I looked up the typical cost and even asked ChatGPT to help me understand what I should expect. Based on the information I provided, it estimated I would probably pay around $300 out of pocket with insurance. Instead, the office quoted me about $4,600, with $2,350 due after insurance. When I mentioned that I had used ChatGPT to better understand the pricing, the office manager dismissed it and made me feel embarrassed for trying to educate myself. I decided to get a second opinion at Machesney Park Dental Studio just a couple of doors down. They were incredibly kind, explained everything clearly, and my out-of-pocket cost for the treatment I needed was only $95. I understand every office has different fees and treatment plans, but the difference in pricing was shocking. If you’re facing a large dental bill, I’d strongly recommend getting a second opinion before committing. It saved me thousands of dollars.

Shyla Swanson · 5 out of 5 stars · 2 months ago

Dr. Wang is really knowledgeable, nice, professional and very good at explaining everything going on with your teeth and gums as well as talking about future goals for your health if your teeth in the long run. Her dental assistant Ari is very nice and respectful also and makes you feel comfortable throughout all processes. Aspen Dental at the Machesney Park location are amazing and their staff is very nice and very helpful throughout everything. There technology is very cool and allows you to see everything they are talking about and get a actual visual of everything. They got me in the very next morning as an emergency appointment and they take my Dental insurance but now that I've been here I wouldn't recommend anywhere else but here for any dental needs!

Rick H · 5 out of 5 stars · 3 weeks ago

What a wonderful experience. I truly felt taken care of the second I walked in. No waiting around or wasted time. It was swift, thorough, professional and very pleasant. Good to know places like this still exist. Especially since It is a stressful place.

Michael White · 5 out of 5 stars · 3 months ago

The staff was really friendly and helpful. We had Ari and she was very respectful and was going over everything with me. I brought up concerns and she listened and passed the info over to the provider so they were made aware as well. I would recommend to anyone

Tom Wallner · 5 out of 5 stars · 2 months ago

I just had my four month checkup and am happy to say that everything went smoothly and I have no issues. Carrie my hygienist was great at explaining everything She was doing. After five years of being a patient at Aspen I am still very happy with the care here. Tom W