Aspen Dental - Norfolk

Patricia Dickson · 5 out of 5 stars · 4 months ago

It was my first visit and from the time I checked in and until I left, it was a great experience. Jayla, the medical assistant gave me a tablet to fill out my questionnaire. The dental assistant that did my X-rays was humorous and made me feel comfortable. My Hygienist and my Dentist made me feel comfortable. They explained everything I needed for a healthy mouth and future advice on keeping my teeth healthy. Overall wonderful experience.

Nalisca Joyce · 5 out of 5 stars · 4 months ago

I had an amazing experience at Aspen Dental! From the moment I walked in, the front desk staff was welcoming, professional, and efficient. The office was very clean and organized, which immediately made me feel comfortable. The dental team was absolutely wonderful. They took the time to explain everything in detail, answered all of my questions, and made sure I understood my treatment options without feeling pressured. The dentist was gentle, patient, and genuinely caring — which is HUGE for someone like me who gets a little nervous at appointments. What really stood out was how smoothly everything went. I didn’t feel rushed, and the entire staff worked together so well. They made something that can usually feel stressful actually feel easy and reassuring. If you’re looking for a dental office that is professional, compassionate, and thorough, I highly recommend Aspen Dental. 10/10 experience — I’ll definitely be back!

Chris Allen · 1 out of 5 stars · 3 months ago

After my son got a referral to orthodontics for crowding, I called Aspen Dental and requested an appointment for clear aligners. I was told that I had to wait until my son turned 16. So, a couple months later on his 16th birthday I called and made an appointment for clear aligners. Fast forward to the day of the appointment. We came into the office 30 minutes early. There was no one at the front desk so I signed in on the clipboard. 10 minutes later someone came in behind me and signed in. Still no one at the desk. Finally, 10 minutes after our appointment was scheduled, I stood at the front desk until I got someone's attention who then told me that I was past the grace period and missed the appointment. I told her I'd been here for over half an hour and pushed the clipboard towards her at which point she finally picked it up and walked away, only to come back a few minutes later and bring us into the back. Someone took my son to take some x-rays and then he came and sat in the dentist chair and a technician chatted us up for 10 minutes or so before the dentist arrived. She poked around in his mouth for a few minutes. Said everything looked pretty good. She recommended better flossing and said the front desk will see us out. At that point I told her that we were there for clear aligners and she looked very surprised. It was then she told me that they don't offer clear aligners to teenagers. That was it. No other reason to be there so we left. What a waste of time. Total clown show.

Brad VanNorman (groovemetal81) · 5 out of 5 stars · 2 months ago

I have an upper denture and I travel for a living so I'm always somewhere different. The doctor that did my original denture work cannot turn my denture around in a day. Before leaving Michigan I checked for places in Norfolk Virginia and I knew Aspen was a chain, And I read that they have an in-house lab which is amazing for me. I made the appointment on Sunday online for the Norfolk Virginia office because I chipped a tooth on Saturday. I flew back out for Norfolk Monday morning. The first thing they did was call me Monday and tell me just to come when they open because denture repairs are first come first serve and I didn't need the appointment. The receptionist at Norfolk office was extremely nice, she took care of me got my insurance and they had to reach out to the insurance company to make sure everything was covered within a half hour I was in the back. I cannot remember her name but she's a wonderful lady originally from Puerto Rico who took care of me, she consulted with the lab technician on site and he was able to do the repairs. I was out in 45 minutes I returned at 3:30 after working all day and immediately was called back I was taking care of by the same person again and they did great work fixed the broken tooth you can't even tell the difference she insured my bike was correct and everything was good and I was out of there for $22! One thing I will say, I was very impressed with the amount of people going in and coming out they service a lot of people and The staff knew who their patients were like these were return patients, but I was very impressed with the fact that they had a rapport with the patients. The whole staff was extremely friendly here in Norfolk. If I chip a tooth on my denture in the future I hope the other Aspen offices are as efficient and friendly as the one in Norfolk Virginia! Tank You Aspen Norfolk VA!

Wanda Alston · 5 out of 5 stars · 3 months ago

Aspen dental is awesome. today I didn’t have enough to get work done on my teeth, but Jayla came through and help me apply for Carecredit and I was so happy, I was able to get all my work completed and paid for. I give them 5 stars. That was a true blessing, and the staff is excellent.