4.4 out of 5 stars based on 909 reviews on Google.
Ramin Homyak · 2 out of 5 stars · 6 months ago
⭐ 2/5
I visited the Aspen Dental in Rockford, IL, and unfortunately my experience was disappointing. The location itself is nice, clean, and well-decorated — the waiting area looks welcoming, especially with the seasonal decorations and comfortable seating. The staff was polite, but the biggest issue for me was the waiting time.
They were clearly understaffed, but that’s something that should be communicated right away when a patient checks in. Instead, I waited much longer than expected with no updates, which really affected the visit overall. For a clinic that promotes convenience and walk-ins, clearer communication would make a huge difference.
There’s always room for improvement, and I hope they work on better staffing and transparency so future visits can match the quality of their location.
Brianna Leon · 5 out of 5 stars · 3 months ago
I had such a great experience at this dental office! The entire team was welcoming and professional from the moment I walked in. Amanda was incredibly kind, helpful, and made sure I felt comfortable throughout my visit. Dr. Baños took the time to explain everything clearly and made the appointment stress-free. You can really tell they care about their patients and the quality of care they provide. Highly recommend this office to anyone looking for amazing dental care!
Mindy Long · 5 out of 5 stars · 3 months ago
The staff is wonderful, especially Crystal. She explained every aspect of my treatment plan clearly. Dr. Banos was fabulous. She is very gentle and experienced. Loved having the radio going during my extractions. The office staff was helpful and presented many different options and payment plans. I am very happy with the service at Aspen Dental.
Neeko · 5 out of 5 stars · 3 months ago
I'm always treated exceptionally well at Aspen Dental! Every team member I've had the pleasure of meeting has went above & beyond when it comes to their patients. Dr.Banos is the BEST ! She has a way of making you feel calm & comfortable. Her dental assistant Crystal is amazing as well! She's attentive & brilliant! Extremely kind! Recommendation 100/100 😀
Leslie Hinz · 5 out of 5 stars · 3 months ago
Dr. Banos and team is absolutely amazing.
I have significant anxiety around dental visits and am neurodivergent, so going to the dentist can be extremely overwhelming for me. Dr. Banos was patient, gentle, and explained everything before doing it, which helped me feel calm and in control the entire time.
She never rushed me and truly listened to my concerns. The whole office feels welcoming and supportive, not intimidating.
If you’re nervous about the dentist, I genuinely can’t recommend her enough. I’m so grateful to have found this practice.
Reviews provided by Google.
About Aspen Dental - Rockford
Aspen Dental in Rockford, Illinois, is located at 7310 Walton Street near Interstate 90 and State Street, and serves patients from Rockford and surrounding communities including Loves Park and Cherry Valley. The office is independently owned and operated by Austriaco Dental Associates LLC under the Aspen Dental brand. Its listed services include dental implants, implant dentures, full and partial dentures, tooth extractions, wisdom tooth removal, oral surgery, root canals, fillings, crowns, bridges, dental cleanings, cosmetic dentistry such as teeth whitening, Motto clear aligners, and emergency dental care. The practice notes that not every office offers every service, so patients should confirm availability with the local team.
For patients considering dental implants, the practice describes a first visit that includes a review of dental and medical history, any needed X-rays or imaging, a full exam, and a conversation about treatment options with a written cost estimate before any work begins. The office accepts most major dental insurance plans but does not accept Medicaid, and it works with third-party lenders to offer financing and payment plans. Same-day and walk-in appointments are available when openings allow. Posted office hours are Tuesday and Wednesday from 7:00 am to 5:00 pm and Friday from 7:00 am to 12:00 pm, with the office closed Monday, Thursday, and weekends. Spanish-speaking care is available through one of the office's dentists.
Meet the Doctors
The Rockford office's dentist page lists Dr. Jerome B. Austriaco, DDS, the practice owner, who graduated from the University of Illinois at Chicago College of Dentistry and has been with Aspen Dental since December 2011. His work focuses on treating pain and infection and restoring proper function. Dr. Lesly Banos also earned her dental degree from the University of Illinois Chicago College of Dentistry and has been with Aspen Dental since June 2023. She speaks English and Spanish and provides routine care, clear aligner therapy, and surgical procedures with a focus on patient comfort. The Rockford page additionally lists Dr. Bilal Ibrahim, DDS, an oral surgeon who trained at the University of Detroit Mercy School of Dentistry, completed a surgical internship at The Ohio State University Wexner Medical Center, and served as Chief Resident in Oral and Maxillofacial Surgery at Detroit Medical Center. He joined Aspen Dental in July 2026.
