Aspen Dental - Shreveport

Shaneatha Williams · 5 out of 5 stars · 4 months ago

The care was great from start to finish. The receptionist was welcoming and professional, making check-in easy. The X-ray technician was gentle and explained everything clearly. The hygienist did an excellent job with my cleaning and made sure I was comfortable the entire time. The dentist was thorough during the exam and assessment and took the time to explain my dental health and next steps. The business manager was also very helpful and clear when discussing plans and billing. Overall, it was a positive, well-coordinated experience, and I truly felt cared for. I would highly recommend this office.

P Q · 5 out of 5 stars · 3 months ago

The young lady at the reception desk was kind, helpful, patient and inviting. She made my registration and check in smooth and easy. The dentist was informative, told me the pros and cons of my care options and helped me make the right choice. He was pretty laid back, which eased my anxiety. I'll return to these folks if I need care on the future.

Dimitrios Chelmis · 1 out of 5 stars · 6 months ago

I will never go back to an Aspen again. The staff are awesome, everything else is so bad. Went into the office. Got a cleaning, check up and I was recommended some procedures. I agreed and wanted the quote. The lady gave me a quote for 504.40. I agreed and paid it on the spot. Procedure was completed and I left. I look at my checking account and 555.00 was charged, then a few days later I get a bill for 174.60. She specifically called insurance when I was there and they gave me the quote to complete the procedure after insurance paid the amount they pay. So I call the invoice questions number 3 times. It’s a gauntlet and a lot of waiting and finally you talk to someone and they ask for your cell number and reason, they put you on hold then after a few minutes, you are hung up on. You cannot get a hold of the office. This is theft and very disappointing. If you go here, and you need care and they give you a quote, you will be charged more and you will get more invoices. Be very cautious of going to Aspen. I will never return and I’m sure I’ll never be called, even though they ask for your number…..why, because you’re talking to someone in Pakistan or Philippines. Terrible. Too bad…..I like the service but never again.

nicole christaw · 5 out of 5 stars · 3 months ago

This was my first visit at Aspen on Youree Drive . Doctors Cynthia and DaNasia ( hygienist ) were very informative. Both were professional , check in was quick and convenient. The attention and information received would make any comfortable . The clinic was clean , ambiance, quiet , and ell kept . Great staff ! Dentists aren’t always great visits however they made this visit worth it front he knowledge to the schedule definitely the service. I’ll be scheduling my children next .

Shavon Hall · 5 out of 5 stars · 6 months ago

I had a great experience at Aspen Dental! From start to finish, everyone took the time to explain their roles and each step of the process — the assistant, hygienist, doctor, and even the finance department. The staff was professional, friendly, and made me feel completely at ease. I especially appreciated being able to see my X-rays and having them clearly explained to me. Special shoutout to Terrica, the assistant, for being so gentle and taking the time to explain the X-ray process — she really helped make the visit comfortable. Thank you to the whole team for such a positive experience!