Aspen Dental - Sumter Reviews
4.4 out of 5 stars based on 1,057 reviews on Google.
TL George · 5 out of 5 stars · 3 months ago
Jared is an amazing hygienist. He made me feel comfortable and enlightened. Deacon also is a super star and Ms. Yolanda at consult is so understanding, caring and helpful. The remaining crew members are also welcoming and helpful. As a person who grew up with a true fear of the dentist I appreciate these people for their kindness, understanding and gentle approach. I also have to add they are kid friendly. I had to bring my 3 year old at the last minute and they treated him so nicely.
Elizabeth Himel · 5 out of 5 stars · 3 months ago
I had such a wonderful experience getting my cleaning with Dr. Sandy Basta in Sumter, SC. From start to finish, the entire visit was smooth, professional, and honestly one of the best dental appointments I’ve had.
When I arrived, the front desk staff greeted me warmly and checked me in quickly. The office felt clean, organized, and comfortable, which immediately put me at ease. I was taken back on time, and the hygienist was incredibly gentle and thorough. She explained what she was doing throughout the cleaning and made sure I was comfortable the entire time.
After my cleaning, Dr. Basta came in to do my exam. What I appreciated most was how attentive and personable she was. She didn’t just glance at my chart and move on — she took her time reviewing my X-rays with me, explained what she was seeing, and gave helpful tips on maintaining my oral health. I never felt rushed. She was calm, kind, and very knowledgeable, which made me feel confident that I was in good hands.
The cleaning itself was thorough but gentle. My teeth felt amazing afterward — smooth, polished, and noticeably brighter. It’s clear that the team takes pride in preventative care and making sure patients leave feeling taken care of.
Overall, this was such a positive experience. If you’re in the Sumter area and looking for a dentist who truly values patient comfort and quality care, I highly recommend Dr. Sandy Basta and her team. I’ll definitely be returning for my next cleaning!
Isis Rios · 1 out of 5 stars · 4 months ago
highly unprofessional. I made an appointment. they sent a confirmation text that says click link to confirm appointment. I do. I get redirected to a page that says “thanks, your appointment is confirmed”. I get in today for my appointment. they said they called me 3x (my phone doesn’t ring me calls not in my contacts so i don’t get notified of missed calls.. my bad) she said since i did not call and give a verbal confirmation they cancelled my appointment. I told her they sent me a text and an email and i confirmed it both ways and it told me my appointment was confirmed. she said they needed insurance verbally. i told her my insurance was added already she said maybe i filled it out wrong. I told her that’s fine i expected to re-provide my info even tho i did it online thats normal. she said my appointment was cancelled bc i didn’t verbally confirm it after i confirmed it through the text message THEY SENT. i said ok they have a sign that says walk-ins welcome so i said I’ll just do a walk-in appointment. i don’t mind waiting. She said they will take walk ins after 1. how is it walk-in if i have to come back at a scheduled time. why would you send a confirmation link that says my appointment is confirmed if i needed to call and verbally confirm it. this was time wasted out of my morning for nothing. time i took off of work for this bs. i drove an hour to come to this appointment. if my appointment got cancelled they could have sent me a text or email that says we cancelled you appointment so i could’ve been made aware before i walked through the door. that’s just so unprofessional and i’m reaffirmed to the reason why ive never gone to aspen dental before
Julie Jeffcoat · 5 out of 5 stars · 4 months ago
I was hesitant to try Aspen Dental based on some bad reviews. I am so glad I kept my appointment. Everything was a top notch experience. The staff are professional, thorough, extremely kind, friendly, and compassionate. With my insurance, I was pleasantl surprised at how reasonable everything was.
The building and each area of service was spotless and very well maintained.
Freddo .__. · 5 out of 5 stars · 4 months ago
First time at the dentist in years and this was the perfect spot!! The whole crew from reception to everyone that makes the dentistry run are amazing at making you feel at home whether it’s your first time there or if you’re returning. Shoutout too their office manager, Yolanda, who even took time out her schedule to wait for me to get banking issues resolved to even pay for my visit. It’s very apparent that they take very well of their patients and keep them informed on their procedures. Most definitely recommend and will always return!!!
Reviews provided by Google.
About Aspen Dental - Sumter
Aspen Dental in Sumter, South Carolina is located at 1257 Broad Street, near Lowe's, and serves patients from Mulberry, Dalzell, Wedgewood, Lakewood, and the surrounding Sumter County communities. The office describes itself as a place to get affordable dental care under one roof, from cleanings and checkups to dentures, dental implants, and emergency dental visits. Services listed for this location include dental exams and cleanings, fillings, crowns, bridges, root canals, tooth extractions, wisdom tooth removal, teeth whitening, cosmetic dentistry, oral surgery, Motto clear aligners, dentures, implant dentures, and dental implants. The office notes that not every Aspen Dental practice offers every service, so patients should confirm availability with the Sumter team.
For patients considering dental implants, the practice offers several tooth replacement options, including single tooth implants, implant supported bridges, fixed full arch implants, and implant dentures, alongside traditional full and partial dentures. A first visit includes a review of dental and medical history, X-rays or imaging if needed, a full exam, and a conversation about treatment options with a written cost estimate before any work begins. The office accepts most major dental insurance plans (Medicaid is not accepted), works with third-party lenders to offer financing, and notes that same-day appointments and walk-in availability may be possible when open slots exist. Hours listed on the site are Tuesday 7:30am to 5:00pm and Wednesday and Thursday 8:00am to 5:00pm, with the office closed Friday through Monday.
Meet the Doctors
The Sumter office is owned by Dr. Sandy Basta, DDS, who received her dental degree from New York University College of Dentistry and has been with Aspen Dental since August 2023. She enjoys performing extractions, believes in treating every patient like family, and speaks English and Arabic. She practices alongside Dr. Inti Mendoza Carrasco, DDS, an associate dentist who earned his dental degree from the University of Southern California and joined Aspen Dental in September 2025. Dr. Mendoza Carrasco focuses on clear communication and helping patients find relief from dental pain, and he speaks English and Spanish.
