Aspen Dental - Toledo

Lexi Rose · 5 out of 5 stars · 2 weeks ago

I chose Aspen on Talmadge as the place to restart my dental health journey and I’m so glad I did. Every staff member I’ve interacted with has been patient and kind, unlike some offices I’ve been to in the past. The superstars for me have been Cindy and Dr. Barnes, both of whom are so professional and understanding. They put you at ease and listen to your concerns without berating or lecturing you. Truly a credit to their professions. As far as the overall experience, the upfront pricing and clear care plans have been a lifesaver for someone with dental anxiety and I’m grateful to finally have a positive experience regarding my oral health.

amy seel · 5 out of 5 stars · a month ago

My former dentist retired and I was dreading starting with a new dentist/practice. My experience with Aspen Dental has been wonderful. The staff are always friendly and helpful. Dr. Badam made sure I was prepared for my procedure and she was great. Yesterday I had an appointment with McKayla "Kay" (not sure of the correct spelling) to have my upper denture adjusted since my gums have healed significantly. She was fantastic. She listened to my explanation of what I was experiencing, made some suggestions, and I left feeling that I got exactly what I was hoping for. I will never be excited about having a dentist appointment, but everyone here makes it much less intimidating. I truly appreciate it.

Prime · 1 out of 5 stars · 5 months ago

Terrible experience. Their whole insurance confirmation system is backwards. I called to make sure they accepted my insurance and what they do is book an appointment regardless and have someone else call you a day before your appointment to check insurance. Even with someone calling me back and giving him insurance info when I got to my appointment the receptionist said there was an issue with my insurance. Problem is she was on the phone for 20 minutes dealing with a billing issue while there was a room full of people waiting to check in so she couldn’t look into it. Hygienist calls me up and I had to explain to her I was waiting for more info on insurance situation. She goes back to her manager and had them run it and comes back and says they’re waiting for approval do I want to be seen anyways I should be good. Or I could wait but the appointment would take longer. I scheduled my appt according to my days schedule so no I’m not going to wait for something that should have been taken care of ahead of time. No I’m not going to be seen and hope I don’t get a massive bill that my insurance would’ve covered. This was done terribly and you should let your receptionist actually focus on checking people in instead of having her take care of a billing department issue. Go to a small dental office not this commercial place that is just focused on getting as many people in as possible with no regard to customer satisfaction

Jennifer Smith · 5 out of 5 stars · a month ago

I had a great visit. They hygienist was very friendly and so was the Dentist. She explained everything in detail to where icould understand. I had a very good experience with Johnny. He explained everything in detail and was a nice guy.Everyone seems very friendly there!! Thank you!! I seen Cindi for a 2nd time and she's awesome!!!Very friendly and did a great job on my teeth!!! Hope to see you again in August!!😊

Kathy Hudson · 5 out of 5 stars · 3 months ago

I was very pleased with the care I received during my first visit. Everyone was polite, helpful and understanding. I had a second visit that was just as pleasant. I will definitely recommend Aspen dental to anyone looking for dental care. Thank you