Upon arrival-patients did not appear to be stressed while waiting to be called.
Office, exam rooms, counters, instruments are clean, up to date, and organized.
Front desk personnel-organized and in control, very little wait time.
Dental assistant-knowledgeable with good listening ability. She is good at taking x-rays.
Dr. -displayed excellent character and knowledge, not rushed.
Billing presenter- provided several payment options and was patient with me.
Of great importance and not to be overlooked is the demeanor of the patients leaving. There was no evidence when patients left that they were showing signs of agitation.
Katherine Akkoul · 5 out of 5 stars · 6 months ago
Aspen turned a scary experience into an awesome experience! My daughter had two fillings on her birthday and they made it such a memorable day. Thank you, Aspen Dental!
Sarah Eggleston · 5 out of 5 stars · 4 months ago
Had a great experience with the staff, was all very wonderful. I warned the surgeon that I don't do well with IV caths, I usually have nurses do the IV on my left as the vein is better, he did it in the right and went right through the vein entirely. This could have been my fault because I may have moved and not realized it, so I asked if he wanted to try the left one instead. That worked fine we proceeded. Then post op. I was really groggy and still coming out from general anesthesia, freaking out trying to get someone to help me put my coat on, and instead of trying to calm me down, I was told I needed to quiet down because of the other patients. Kept being told "You can't cry like that, there are other patients." For fear that I'd scare the other people in the facility that were being seen. Everyone was very professional and wonderful, again. But seemed to care more about what the AWAKE people who were of better mindset than I, who was barely awake and couldn't understand what was happening.
Surgery went well and everybody was really great, really. I will be going back again. Just don't understand why I was being spoken to like that.
Carla VanWormer · 5 out of 5 stars · 3 months ago
A big thank you to all the staff at Aspen Dental. Most people fear going to their dental appointments, but I’ve had the best experiences with everyone in this office. Shout out today to Liv for taking the time to answer all my questions and help me understand my treatment plan. Great experience!
Truk Bentley · 5 out of 5 stars · 3 months ago
On my visit today at Aspen dental. I received phenomenal service from Katherine. She's highly motivated, extremely knowledgeable and made my dental experience one that I will never forget. It was a positive one. She has a delightful attitude and truly cares about the service that is rendered.
Reviews provided by Google.
About Aspen Dental - Watertown
Aspen Dental in Watertown, New York is located at 20991 Arsenal Street (New York State Route 3), in the same shopping plaza as Jersey Mike's near the Salmon Run Mall area. The office serves patients from Watertown, Fort Drum, Carthage, Adams, Dexter, and surrounding Jefferson County communities. Services listed for this location include dental implants, implant dentures, full and partial dentures, dental crowns, fillings, bridges, root canals, tooth extractions, wisdom tooth removal, dental cleanings, teeth whitening and cosmetic dentistry, oral surgery, clear aligners, and emergency dental care. The practice notes that not every Aspen Dental office offers every service, so patients should confirm availability with the Watertown team.
For patients considering tooth replacement, the office describes a first visit that includes a review of dental and medical history, X-rays or imaging if needed, a full exam, and a conversation about treatment options with a written cost estimate before any work begins. The practice accepts most major dental insurance plans (Medicaid is not accepted), works with third-party lenders for flexible financing, and offers a dental savings plan. Same-day and walk-in appointments may be available when open slots exist, and the office is currently open Tuesday through Thursday from 7:00am to 5:00pm and Friday from 8:00am to 1:00pm. The Watertown office is independently owned and operated by practice owner Dr. Itagegnehou Gedamu.
Meet the Doctors
The Watertown office is owned and led by Dr. Itagegnehou Gedamu, DDS/DMD, who earned a dental degree from Rutgers University-Newark, graduated in 2018, and has been with Aspen Dental since August 2019. Dr. Gedamu speaks English, Spanish, French, and Amharic. The location also lists Dr. Bilal Damlaj, an endodontist (root canal specialist) trained at the University of Montreal and Université Laval who has been with Aspen Dental since September 2016 and focuses on root canals and apical surgeries.
