Aspen Dental - West Allis

Justin Troyer · 1 out of 5 stars · 3 months ago

Has full services, which is nice. I had wisdom teeth removed, that was quick had zero issue with aftercare. Highly recommend the dental surgeon they have. Quick turnaround for crowns and a partial denture. However, during the crowns, and they verbally instructed and then left an intern / trainee to do the mold, which had to be done twice before a trained dental technician came in to assist firsthand. They fitted my denture while my mouth was numb, as I was having lower crowns done when my upper partial came in. It was impossible to feel the fit and I obviously didn't realize how uncomfortable it was until the numbness went away. They were happy to schedule a couple days later and get me in for adjustments. Technician I had rolled her eyes several times during the appointment when I told her it felt like the partial was pulling my jaw inwards and causing headaches and asking her to continue making adjustments. It took about an hour and several attempts, but they finally got a more seasoned dentist to get it to fit right. The next appointment I had, I was in for a cavity. They numbed me but then the technician said that it was her professional opinion that the wrong tooth was called out on the chart for a cavity, and that it was the neighboring tooth, which wasn't completely numb. They didn't proceed to numb the correct tooth, and there was a little bit of pain, but at that point I had enough and just wanted to get out of the chair. Yes, I should have complained, but I had enough of Aspen dental as a whole at that point. I had one more appointment and when I canceled, the receptionist didn't even inquire why I was canceling and not rescheduling.

Lisa D · 5 out of 5 stars · 3 months ago

The entire staff at Aspen Dental in West Allis was friendly, considerate and thoroughly addressed my dental emergency and additional dental challenges. I left with a complete plan of action knowing what would be done and what the cost would be and more importantly, that they could do all the things there at this location... Andrea my hygienist was so gentle and thorough in cleaning my teeth and Dr. Sampson was very kind and informative while giving me ample time to ask questions etc. My xray tech was also phenomenal and I regret not remembering her name. She was my first impression and she was so thoughtful and kind I felt like I was hanging out with a friend.😊 My helper with billing was also very patient, informative and kind. I am so happy I choose to go to their practice today and feel very secure with the future dental work to be done.Thank you Aspen Dental team! Keep on doing exactly what your doing!😊

Jerri Larsen · 2 out of 5 stars · 3 months ago

It was so easy to make an emergency appointment on a Sunday night for my husband. He broke a tooth. The check in was easy.but appointment went south from there. He needed xrays before he could see the dentist. My husband is 80 yrs old, hearing problems and has mild cognitive issues and they were told that. I asked the tech to come and get me if she is having any issues with him. She didn’t . After 15 minutes she brought him out and 10 minutes later I was told the tech would not work with him. I wish she would have come and gotten me. Now I have to find someone else to pull the rest of his broken tooth. He was spiraling the rest of the day because of how he was treated. I am so frustrated and upset, and don't know where I can take him. Plus he is not willing to go anywhere else to get tooth pulled. Guess we will have to wait until he can not stand the pain and go to an emergency room.

Lisa Kaiser · 1 out of 5 stars · 4 months ago

I had 2 teeth extracted by Dr. Sampson. I told her before the procedure that I was going on vacation to a little Island in the BVI and they don't have medical facilities there so if she thinks I will have any problems, I can wait until I get back to have this done. She said no, it should be fine. She starts the procedure and gets the first tooth out, no problem and pretty quick. Then she says this one might be a little tricky because it had a root canal done on it previously and sometimes it goes up in sinus but that shouldn't happen. We'll she gets almost done and tells me. You know the part I mentioned about the root canal going up into sinus, I said yes. She said we'll it did. Then she plugged my nose and kept telling me to blow and showing her assistant look that is actually her sinus that is open. Then she made me bight down on gauze and had me go with her assistant to get another x-Ray. She came back and said she was not touching the other one because she is not trained to do this kind of thing. She sutered me up and said I would have to see the oral surgeon on Feb 3rd which was 2 days before I leave on my Catarmaran and snorkeling trip. Her assistant comes in with this paper that says I have an exposed sinus and I cannot sneeze, blow my nose, swim for a month. I went home because I was in so much pain which she said I wouldn't be, and called them back and told them I needed to see an oral surgeon. They got me in the next day. The oral Surgeon and staff at Germantown were wonderful, the doctor looked inside and said did you know you have an exposed sinus and that can be very serious. You have to keep that area clean so nothing gets in the sinus. She got the rest of the tooth out and gave me antibiotics and pain meds. Only bad thing is she did not give me enough pain medication and I am in tremendous pain and I have been talking to her assistants to find out what she suggests and she is not getting back to them and in the meantime. My right side of my face is absolutely killing me. Also, just by the look and talk. I could tell Dr. Sampson should not have done that tooth. Why didn't she take that 3D picture before she tried pulling it out instead of after.

R H · 1 out of 5 stars · 6 months ago

I had been going to this Aspen for a little over a year and I just left and switched to a new dentist and what a relief! If you can please run as far away from this office as possible!!! The dentist(Teske) is rude as all heck! She is not professional at all. And talks down to her patients and staff! I think she is a good dentist but her very bad attitude overshadows it. She has a very nasty and unsettling chair side manner! I was told she’s the owner! Once I heard that it was no wonder why the place is like it is. Her office manager (Rella or Rello) is clueless and is ALWAYS all over the place. She is NO help at all. As an office manger(in sales) myself I thought she was always very unprofessional. That office is extremely over booked and chaotic. The dental assistant(Tatti) whom I always had was about the only nice person in the place. I was thinking about making a complaint with corporate about this office and the dentist but before doing so I called to speak with the office manager as suggested by my new dentist. And to my surprise I spoke with the new office manager(Katie) whom was very nice and knowledgeable. So I decided to hold off on calling corporate.