Alicia Gonzales · 5 out of 5 stars · 3 months ago
I had such a positive experience at this office. They were able to save my cracked tooth and truly address my chronic bruxism instead of just putting a temporary “band-aid” on the issue. I really appreciated how informative they were — they walked me through every step of the process so I understood exactly what was happening and why.
The entire team was kind, gentle, and to the point. I felt listened to and genuinely cared for. It’s such a relief to find providers who focus on long-term solutions and patient education.
This is officially my new dental home in Abilene. Dr K and Dr M are amazing Highly recommend!
Gia Jones · 5 out of 5 stars · 4 months ago
From the moment I entered the building I felt appreciated. The front desk staff was very friendly. I was seen within 15 minutes of arrival. Ashley was super friendly and went out of her way to explain procedures that were about to take place to ease any uneasiness I might have. Dr. M did a very good job of making me feel heard and comfortable about the process. Amanda did a great job cleaning my teeth! At one point Amanda, Ashley and Dr. M were all helping me and i felt very grateful to have such great service! As I checked out Camille also told me I had a credit towards my visit. You cannot beat that!
Danielle Lundy · 2 out of 5 stars · 9 months ago
Ok, so dont have very good things to say other then how nice the staff is minus the male dr I had to deal with. So here we go, long story im gonna try to make short, to the point. I needed new dentures, mine are 12+ yrs old. It took a long time, 4 wax try in's till we got them to look great and acceptable. They sent them out for processing and there was some kind of processing error and they got destroyed and had to start the whole process over, mind you from start of this till my last visit was a 3 month process. Here's some issues with the male Dr I dealt with, at my 1st try in he made adjustments to the gum portion and ended up making it worse and more gum, total opposite of what I was looking for so that had to get fixed again at the 2nd try in. The lab technicians were also very nice and super caring tried hard. Hence why I approved my set and thought they were wonderful, esp since it took 4 times to get them right. So now we start the process over again due to their error and destruction of the approved set, come in for the 1st try in of round 2, now im dealing with the male Dr again, the female Dr is nicer. So as he's examining them and my bite. He warms up the wax try in's and has me bite down, tells me to keep biting, harder, harder he's saying. Then tells me to stop and open up BUT the bottom teeth sank into the upper set and ruined them! Doing what he's telling me to do. He literally says to the assistant, "i didn't realize she was biting that hard" and now that was set was ruined and was gonna have to make Another set!!! He then offered my a refund, I said no, I want my dentures. So I come back again with the next set and they look awful, huge, horse teeth, and im told by the female Dr that its either these or nothing! They will refund me all my money and makes a comment along the lines of them not being able to please me!!!!!! However, they did!! And I signed off on them to be made and they messed em up in process, and then the dr messed up the wax try in under his directions . I was heartbroken and devastated. However, I had a great ending to my story, they did refund me all my $ quickly and then I went to affordable dentures, they got my wax try in right away on the 1st set!!! AND I got a better set, and saved over $600 compared to Aspen dental. They are very expensive btw, not just for dentures but other services as per my daughter needing a cleaning, she went somewhere else at about 3 times cheaper. So I put 4 pics in here, pic 1 is the approved set they destroyed, pic 2 is the very last set they said either take them or get my $ back cause unlike their recordings, they wont do what they need to or how long it will take to get it right so happy with the product. Pic 3 is my current dentures and Pic 4 is the approved set at affordable dentures on the very 1st wax try in. They will be removing some of the gum area between the teeth, but they are amazing and soooooo much faster and better. The only reason they got 2 starts was because the office staff, assistants, and lab technicians were great , caring, and empathetic, and they refunded me all my $. That all the positives to say. My suggestion, if you want good dentures, save a lot of time and $, avoid Aspen dental and go to affordable dentures, and other places for cheaper services as well
J. Scott Richeson · 3 out of 5 stars · 2 months ago
We chose this dentist because it was listed as a participating provider with our ERS dental plan. My wife and I wanted to establish care as new patients. We wanted to get cleanings twice a year and be checked out for any possible cavities. After our initial exam, we were both told that they wanted to put us on a treatment plan that would cost each of us approximately $15,000. My wife and I said we only wanted regular cleanings and checkups. But they refused. We went to another dentist locally. It turns out that my wife’s teeth are fine. I will eventually need an old filling replaced. It will cost me about $59. The Aspen office is clean, and the staff are professional. For someone with extraordinary financial wherewithal, this might be a good dentist. But we simply don’t want to spend that much money.
Tiffany Clarke · 5 out of 5 stars · 2 months ago
Emily was super nice and helpful and explained everything to me as she was doing it. My top partials didn't fit at all and she went above and beyond to make sure they were exactly the way I needed them before I left. Thank you Emily...I'm seriously considering aborting mission on it all but she took the time to talk me off of the ledge, so to speak.
Reviews provided by Google.
