4.5 out of 5 stars based on 925 reviews on Google.
Danielle Jandreau · 5 out of 5 stars · 3 months ago
I have recently spent time in the waiting room of Aspen Dental and witnessed interactions between staff and patients. Jen serves as the first point of contact, greeting patients either at the front desk or over the phone with a blend of practiced professionalism and genuine care. In a field where clinical skill often takes center stage, Jen is exemplary because she sets the tone for the patient’s experience. She is polite and considerate, actively listens, and communicates clearly. She is a joy and I hope she is able to serve as a role model for others in her position.
Trey Morton · 3 out of 5 stars · 4 months ago
they don’t return phone calls apparently
Lastly for my first visit, they didn’t even do the routine “cleaning” that you get when you go to every other dental office
Didn’t feel like I was treated as a patient of value; but then I realized it was probably because they had my insurance wrong and assumed I wouldn’t have any value to them
Had an 8:30 appointment got there early, waited until 9:15; watched people who arrived after me (also with an 8:30 appointment) go back first
Which like I said they barely did anything so it’s not like “oh new patient visits take longer”
Absolutely HORRIBLE customer service I won’t be return here or to any other Aspen Dental ever
UPDATE: I’ve removed the comment about Jonas being rude; maybe he had an off day, since then he’s assisted me on multiple occasions with no issues and is seemingly more pleasant than anyone else Ive interacted with in the facility
Vanessa Mercado · 5 out of 5 stars · 4 months ago
The Augusta office was so warm, welcoming, and very accommodating for my son’s needs. They walked me through everything start to finish. I know what exactly to expect to meet my son’s dental care needs. Additionally, the price was way better than anticipated. Thank you to the team at Aspen Dental in Augusta. Thank you for taking care of my son.
STACEY VANNAH · 4 out of 5 stars · 4 months ago
Tammy Nutting is the kindest individual I’ve ever encountered in customer service! Kind, professional, thoughtful and works hard to make your experience the best possible!!!!! Jenny the receptionist is just horrible…..horrible via phone, treats everyone walking in the door horribly! I personally watched her mistreat 4 families including a disabled child while I was there! She should definitely not be working with the public!!! Her poor teammates have to deal with frustrated patients ALL day because of their initial interaction with the front desk at check in!!!!
Everyone else is so pleasant, supportive and helpful!!!!
Tammy Nutting is truly the best person and excellent at her job! She deserves HIGH praise!!!!
BRUCE Chesley · 5 out of 5 stars · 3 months ago
Best experience ever. Excellent people. So helpful with all my needs. I'm so glad I choose them. They make you feel right at home. Thanks so much to all of you and we will see you soon. Diana Chesley
Reviews provided by Google.
About Aspen Dental - Augusta, Me
Aspen Dental in Augusta, Maine is located at 102 Western Avenue and serves patients from Augusta and nearby communities including Gardiner and Winthrop. The office describes itself as a place to get affordable dental care from a team that is in your corner, offering everything from cleanings and check-ups to dentures, dental implants and emergency dental visits. Services listed for this location include dental implants, implant dentures, full and partial dentures, tooth extractions, oral surgery, wisdom tooth removal, root canals, fillings, crowns, bridges, cosmetic dentistry and Motto clear aligners. The practice notes that not all offices offer every service, so patients should confirm details with the local office.
For patients missing teeth or struggling with dentures, the Augusta team offers permanent dental implants, described on its site as titanium posts that fuse with the jawbone to provide comfort, stability and strength similar to natural teeth. Implant options listed include single tooth implants, implant supported bridges, implant dentures and fixed full arch implants. The office says a first visit includes a comprehensive exam, any needed X-rays and a conversation about treatment options with a written cost estimate before any work begins. Aspen Dental accepts most major dental insurance plans (Medicaid is not accepted), works with third party lenders for financing, and offers a dental savings plan for patients without insurance. Hours are Tuesday through Thursday 7am to 5pm and Friday 7am to 12pm, and the office is closed Monday and on weekends.
Meet the Doctors
The Augusta office's clinical team, as listed on the practice's website, includes Dr. Michael Yoo, DDS/DMD, the practice owner; Dr. Louis-David Sauvé, MCD, DDS/DMD, a dentist who has been with Aspen Dental since July 2024 and whose care focuses on comfortable, personalized solutions including custom dentures; Dr. Pankaj Thakker, an oral surgeon; and Dr. Heidar Zohrehei, an endodontist (root canal specialist).
