Aspen Dental - Jacksonville, Nc Reviews
4.4 out of 5 stars based on 858 reviews on Google.
Rachel Haun · 1 out of 5 stars · 4 months ago
I should have listened to others that have had incredibly poor experiences at Aspen, but I went against my better judgment thinking this office might be different. Unfortunately no. I feel completely scammed and left disappointed and out of pocket. When I went in originally I was given a $17,000 quote, but I was then told they can apply some sort of discount and it ended up being nearly 13,000, which I agreed to. Everything they were going to do was laid out and I paid upfront. This is money that I had saved for this purpose and it was a big deal to me. At first everything seemed fine. The office and dental staff are extremely friendly and kind. This has no reflection on their job performances because I would rate them all individually very highly. However, fast forward to my last visit. It was just for a cleaning, but when I was leaving I was told that there was some changes to my care plan and ultimately I we'll need to pay another $7,000+ to continue and complete my dental work. I was shocked and taken by total surprise. Now I am left with a janky looking smile, out THOUSANDS of dollars, I need to find a reputable dentist office and start from square One.
Taylor White · 5 out of 5 stars · 3 months ago
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I had such a great experience at this dental office! From the moment I walked in, the staff was welcoming, friendly, and professional. The front desk made check-in quick and easy, and the hygienist was gentle, thorough, and explained everything clearly so I felt comfortable the entire time.
The dentist took the time to answer all of my questions and never made me feel rushed. You can truly tell they care about their patients and take pride in their work. The office itself is clean, modern, and very well organized.
If you’re looking for a dental office that makes you feel at ease and provides excellent care, I highly recommend them!
Haydee Rivera White · 5 out of 5 stars · 4 months ago
Amazing care, very passionate of what they do. The atmosphere was amazing. I felt so at ease and comfortable there. Great teamwork. All the ladies were so kind and understanding of my needs. The doctor was so compassionate and so knowledgeable of my situation. This is a must go to place . I recommend it 1000 percent.
Lynnette Yavah · 5 out of 5 stars · 3 months ago
Team efficient office. Service was wonderful. Everything I needed to understand about my dental health was fulfilled and explained in a way that allowed me to make the better decisions for the health of my teeth. Even on a day where staff is short, I appreciated the efforts of each dentist, assistant and reception desk alike for working together to ensure clients were taken care of respectively.
William Brumfield · 5 out of 5 stars · 3 months ago
Everyone was great no issues. The only negative is having to break everything up into different appointments rather than getting it all done at once. All of the staff were pleasant and kind very non judgmental and help you feel relaxed. Fiona did my initial X-rays and was very patient and understanding.
Reviews provided by Google.
About Aspen Dental - Jacksonville, Nc
Aspen Dental in Jacksonville, North Carolina, is located at 1280 Western Boulevard, Unit 200, at the intersection of Western Boulevard and Gateway Drive South, close to Hobby Lobby and across the street from the AT&T Store. The office serves patients from Piney Green, Pumpkin Center, Half Moon, Richlands, Hubert, and surrounding Onslow County communities, and is about a 10 minute drive from the main gate of Marine Corps Base Camp Lejeune. The practice is owned by Dr. Katie Rebecca Masters and offers preventive, restorative, cosmetic, and emergency dental care under one roof, including dental exams and cleanings, fillings, crowns, bridges, root canals, tooth extractions, wisdom tooth removal, teeth whitening, Motto clear aligners, dentures, and dental implants.
For patients considering tooth replacement, the Jacksonville office lists several implant options: implant dentures, which are removable custom dentures that snap onto permanent implants; fixed full arch implants, a permanent option that replaces a full row of teeth; and single tooth implants. An oral surgeon is part of the office's listed clinical team. The office notes that a first visit includes a comprehensive exam, any necessary X-rays, and a conversation about treatment options and costs, with a written cost estimate provided before any work begins. The practice accepts most major dental insurance plans (Medicaid is not accepted), works with third party lenders to offer financing, and may accommodate walk-in, same day, and emergency visits when openings are available. Hours are Monday through Thursday 8:00am to 5:00pm and Friday 8:00am to 2:00pm, with the office closed on weekends.
Meet the Doctors
The Jacksonville office's dental team, as listed on the practice's website, includes Dr. Katie Masters, the practice owner, who earned her dental degree from the Arizona School of Dentistry and Oral Health and has been with Aspen Dental since October 2010. She has a particular interest in helping patients feel calm during more complex procedures, including surgical care, and in mentoring other doctors. Dr. Nadia Newman, DDS, earned her dental degree from the New York University College of Dentistry, has been with Aspen Dental since February 2023, and speaks English and Spanish. Dr. Steven Lemmon is an oral surgeon who earned his Doctor of Dental Medicine degree from the University of Pittsburgh and completed his residency at The Ohio State University; he has been with Aspen Dental since August 2024.
