Aspen Dental - Springfield, Il - West Reviews
4.4 out of 5 stars based on 811 reviews on Google.
ruby the i rex · 1 out of 5 stars · 4 months ago
I started to go to aspen to get my teeth pulled and get dentures. When I first started going it was 2024. Get the quotes insurance paid some then I paid the rest out of pocket before anything got done. Everything paid upfront. Well get my teeth pulled got my temps. The plan I got you get immediate dentures then later you get permanent when your gums get all healed and such. Well before I got my perms I started getting calls from a debt collector. They turned me into Collections for debts that was all paid upfront. They said that shouldn't of happened. So I wanted them to fix this issue before I went to get permanent dentures. Well that took them forever to fix it. They finally did. So couple months ago I started the process for my permanent. That took them awhile to get them done. Well finally they are done. And now a month later I get a call they turned me in again to a debt collector for this. I have gotten new insurance since I started this process. And they charged my new insurance when my old insurance already paid and I paid out of pocket also which was like 3 grand. Now they are saying I owe then a couple grand after my insurance. I called them the lady goes oh my gosh let me put you on hold for this other lady. Well then it goes to voicemail. Ive been calling and calling and they having their phones going straight to voicemail now. Do not go to this place!!!!!!
Debbie Colvin · 1 out of 5 stars · 4 months ago
Although nice and pleasant when you first come in, that all changes when you question anything. Bait and switch at it's finest. Made appointment for checkup and cleaning for $49.99. No such thing the cleaning, once they knew i didn't have insurance was estimated at $301 which is absolutly outrageous. Not to mention a 8 am appointment, left at 9:25 with no cleaning, $30 poorer. Lesson learned, cheaper is NOT BETTER, and in this case it's not even CHEAPER! Choose wisely!
Gina Tavares · 5 out of 5 stars · 7 months ago
This office has amazing customer service. Literally every single person was so nice, and went out of their way to make sure I was comfortable and at ease, from the lady in the front, down to x-rays. The doctor was absolutely fantastic, he really sat with me and explained everything very well. Wonderful visit for a dentist.
Michael Williams · 4 out of 5 stars · 11 months ago
The Dentist. And the tech were awesome. When I got to the financing part of it, it got confusing. I understand my insurance doesn’t cover a lot but when I got my out of pocket cost the first time, it was high but I understood. But then she told to wait a minute she will be right back and then 5 minutes later she comes back my out of pocket expense jumps up about $4000.00 dollars making it $14,038.00 dollars which I thought was a little weird. I am already for the procedure and will pay what I have too just found it confusing and little weird with the jump in cost.
Danielle Kaptur · 5 out of 5 stars · 3 months ago
I did my annual checkup here. Very professional! Multiple rooms of high-tech machines were used for my checkup. Amazing! I will come back!!
Reviews provided by Google.
About Aspen Dental - Springfield, Il - West
Aspen Dental - Springfield, IL - West is located at 2661 South Veterans Parkway in Springfield, Illinois, and serves patients from nearby communities including Curran and Chatham. The office describes itself as offering care under one roof, from cleanings and checkups to dentures, dental implants, and emergency dental visits. For patients considering tooth replacement, the location lists dental implants, implant dentures, and full mouth dental implant options, along with full and partial dentures, denture repair and reline, and replacement dentures. The site notes that not all Aspen Dental practices offer every service, so patients should confirm specific treatments with the local office.
Beyond tooth replacement, the office lists general and restorative services such as dental cleanings, fillings, crowns, bridges, root canals, tooth extraction, wisdom tooth removal, oral surgery, cosmetic dentistry, teeth whitening, periodontal disease treatment, and Motto clear aligners. A first visit includes a comprehensive exam, any needed X-rays, and a conversation about treatment options and costs, with a written cost estimate provided before work begins. The practice accepts most major dental insurance plans but does not accept Medicaid, and it works with third-party lenders to offer payment plans and financing. Office hours listed on the site are Tuesday 9:00am to 5:00pm, Wednesday and Thursday 8:00am to 5:00pm, and Friday 8:00am to 3:00pm, with the office closed Saturday through Monday. Same-day and walk-in appointments are offered when availability allows.
