Aurora Family Dentistry

Stephanie Doan (ETO) · 5 out of 5 stars · 4 months ago

My 1st visit was an emergency due to extreme tooth pain. They took me right in, did a root canal same day. I came back 2 weeks later to complete the work and get a crown. Dr. Ricks and Laura are amazing. Very friendly. Informative and provided excellent care. The whole center has positive energy and a friendly atmosphere. So glad I went there! Thank you!

Kyle Elliott · 2 out of 5 stars · 6 months ago

I made an appointment as a new patient for a cleaning. Setting up the appointment was easy, the paperwork didn't take too long to fill out and was mobile friendly. The receptionist answered all my questions. The front desk was friendly, got me checked in quickly, and the wait to be seen was short. The dental hygienist did a wonderful job giving me a tour of the office, and getting to know me as a person instead of a patient. They ask about your preferences and priorities several times and accommodate. I got an X-ray and my gums measured. The doctor appeared briefly and expanded upon what the dental hygienist had said. Where it took a turn for me, personally, was when they decided that I will be getting a deep cleaning. I was pretty shocked when, instead of getting my teeth cleaned at the appointment I made to have my teeth cleaned, I was escorted to the front desk. I had to explain to the receptionist that I had no interest in having 3 visits totaling over $1,000 dollars despite having white teeth, no pain, no discomfort, no complaints. The receptionist asked me "did you tell the dental hygienist you didn't want to do any of this?". I responded "She never asked." I told them I would still like to have my teeth cleaned, which this appointment was for, and the front desk told me they would call me back and go over my options. They never called me back. Now I'm looking for another dentist. I feel like I wasted a significant amount of time trying to establish myself with a dentist that put a lot of effort to pressure me into treatments I never agreed to. I feel like all of the kindness and accommodations were just a PR strategy to get as much money as possible, and nothing more.

Storm Cowden · 5 out of 5 stars · a year ago

New patient after my previous dental office closed. I had a really great experience with the office. I felt welcome, they were all friendly including the front desk staff, techs (Jessie and Maria) and the dentist (Dr. Rick). This is also personal preference, but I love that they asked how much detail I wanted regarding what they were doing. I was thrilled that the dentist showed me my x-rays and pictures in office explaining areas of concern and what they were seeing. Honestly, the best mechanic did the same thing by taking me out to my car and pointing to what he could see so I could see myself. My co-worker recommended them to me, and so I am recommending them to the curious out there looking at reviews! Thank you for the great care and look forward to coming back for future needs!

Brooke Luna · 5 out of 5 stars · a year ago

I have come to Aurora Family Dentistry twice now and have felt so respected by and appreciative of the staff for both visits. Each person I spoke with displayed knowledge, kindness and patience while I was nervously sitting in the chair. I am an anxious mess at the dentist yet these visits have allowed me to feel comfort while getting which ever procedure I needed, done. Maria and Dr. Ricks are the best!

Zack Tackett · 5 out of 5 stars · a year ago

The staff here is great; they really make you feel welcome and comfortable, which are rare qualities with dentist offices, in my experience. They always try to get me in as soon as possible if I have an emergency, and they even accommodated me recently when I had no option but to bring my 2.5 year old daughter along for an appointment that they set up for me just hours before. The best part was that they made the experience enjoyable for my daughter as well, which can be a challenge!