Baystate Dental of Harrison

Meg Leclerc · 5 out of 5 stars · 2 months ago

I just went to this office for my first appointment with them and it was excellent from start to finish. Everyone from the front desk on was positive and friendly. The appointment was thorough and paced well. Doctor Princewill took time to hear what I was telling him and come up with a treatment plan that works for me and my insurance. Thank you all!

Silvia Quintana · 5 out of 5 stars · 2 months ago

They're using the new water system so it doesn't hurt to clean teeth. Staff is very professional, friendly and kind. Receptionist greets you properly with a smile, Hygienists worked smoothly and the Dentist was a gentleman. Shout out to y'all for making it a most pleasant visit 😁

Nayiah Boyd · 1 out of 5 stars · a month ago

I had an appointment yesterday for a tooth extraction.Upon arrival I was charged an amount (having forgot the previous quote) I then asked what was this charge? The receptionist said “for your previous cleaning”. I explained i couldn't pay THAT bill and my copay for the extraction. She said if I couldnt pay it today i would have to reschedule so I walked out. A few mins later i walked back in and asked is it too late to pay (10 min after the appointment time) and she said yes. So I left at this point in pain with my tooth throbbing. After getting information from my insurance, it turned out that they covered the cleaning. So i called back and spoke to the supervisor she apologized and said the receptionist confused the cleaning bill with my extraction bill. I begged the supervisor and pleaded to see if there was a same day appointment she can get me into with my dentist because my molar is THROBBING. She said we can see you in two days. I proceeded to advocate to see a doctor because I was in pain, can not take more time off of work, and this was their error. She then expressed that “she tried to book me a sooner appointment, and i chose this day so this is on me”… as i was trying to express that has everything and exclusively has to do with THE FACT THEY MADE AN ERORR, and I was in serious pain. She told me “excuse me im talking” Once i said “excuse me, who is your district higher up” She was able to schedule an appointment in the Wilbraham office for 3pm today. An hour and half before the appointment they let me know they can't do the extraction because i have impacted wisdom teeth. I swallowed my pride called bay state dental Harrison back to see if I can schedule the extraction for the initial 2 day appointment…. They said no i would have to go to an oral surgeon… but they were scheduled to do the service in the first place. I will be filling a complaint through the Better Business Bureau due to the neglect, and unprofessionalism of the SUPERVISOR in the office.

Karen Sikes · 5 out of 5 stars · 6 months ago

I have nothing bad to say about this location, everybody was extra friendly and very helpful during my visit. The hygienist that clean my teeth was very thorough and did an exceptional job. The doctor that came in was very friendly and did a great job looking at my teeth. I would highly recommend anyone to go to this location for their dental work.

Maggie Rodriguez · 5 out of 5 stars · 6 months ago

Always a pleasant visit. Everyone was curtious and pleasant. Which is the reason I have not changed dentist even if it is out of my way. Thank you.