TD Douglas · 5 out of 5 stars · 3 years ago
This review is worth the reading, especially if you have severe anxiety or panic about dental procedures. Prior to finding out about Dr. Derek and Dr. Jillian, I avoided my old dentist in another state for years due to bad experiences. I haven't been in an office for almost 10 years. I recently had the pleasure of meeting a compassionate dentist who truly understands the importance of making their patients feel comfortable and at ease. As someone who has struggled with dental anxiety for years, I can honestly say that this dentist has completely changed my perspective on going to the dentist. It should be noted that I reached out to them asking if they could help me, because I was having issues with two teeth. They took time on their day off to bring me into the office and show me around. Basically, exposure therapy, baby steps to the dental chair. That in itself astounded me. I was so comfortable, we scheduled two extractions just days later. From the moment I walked into the office, I was greeted with warmth and kindness by Jillian and Derek, who immediately put me at ease. The waiting area was bright and inviting, and I appreciated the calming music that was playing softly in the background. When I met with the dentist, I was struck by their gentle demeanor and their willingness to listen to my concerns. They took the time to explain each step of the procedure to me, and made sure I was comfortable with everything before moving forward. I never felt rushed or dismissed, and that alone was a huge relief. They talked to me like family, not a customer. Throughout the entire procedure of two extractions, Dr. Derek and Dr. Jillian were incredibly compassionate and patient. They frequently checked in with me to see how I was feeling and made adjustments as needed to ensure my comfort. Their gentle touch and calming demeanor helped me to relax, and I found myself feeling MUCH less anxious than I usually do during dental appointments. Every dental visit since I was a child, I felt pain. Not this time. It may be advances in novacaine for a stronger dose, but this visit was a BREEZE. I literally felt nothing at all when my two teeth were extracted. Usually you feel some discomfort, but I had none whatsoever. The numbing agent worked so well, I didn't even feel like I had extractions done. They have a less invasive technique, instead of the old barbaric pliers and yank attitude. They slowly elevate the tooth, and have a machine that taps it loose. In addition to their excellent bedside manner, the dentists also demonstrated a high level of technical skill and expertise. They clearly explained the procedure to me and answered all of my questions with patience and clarity, showed me the instruments and functions, which I thought was rather awesome. I felt confident in their abilities, which helped me to trust them completely. Overall, I cannot recommend these compassionate Doctors enough. They truly understand the anxiety that many people feel when visiting the dentist, and they go above and beyond to make sure their patients feel comfortable and well-cared for. If you're someone who struggles with dental anxiety, I would highly recommend giving this dentist a try - you won't be disappointed! This is not your average Dentist by any means. As I left the follow-up appointment from the extraction, I was reminded by them both "We are family now. Don't hesitate to call or email, we're here to help." Thank you both so very much, I look forward to future visits!!! -T
