Broad Street Dental Associates

Carole Wilansky · 1 out of 5 stars · 4 months ago

I should have left this dental practice years ago. The primary dentist was rude, sarcastic and nasty.I stayed because this practice is near where I live, accepted my insurance and had fairly good reviews. Big mistake!! Since going to another dentist to follow up on a crown which had been rebonded by Braid St Dental I was told that I have a major infection in that tooth which should have been identified by this dental practice if they had taken the proper X-rays. Next I found out that a tooth implant was recommended. If I had not left this office I could have lost this tooth and may have had a dangerous infection. The dentist here is always in a rush with one foot in the door and the other foot out the door. He did not ask the proper questions and seemed annoyed with me whenever I asked a question. So happy that I’m finally out of this practice and its toxic environment !!!!

monieliav · 5 out of 5 stars · 9 months ago

I had a great experience with Ashley. She is very professional, thorough, and detail-oriented. She took her time to make sure everything was done properly and explained things clearly along the way.

Maryshell Smith · 1 out of 5 stars · 10 months ago

I stayed with this office for far too long, and I regret not leaving sooner. I experienced pain and discomfort at nearly every visit— whether it was a routine cleaning or a procedure. I was assigned to Dr. Burdette, who worked very part-time, and had extremely limited availability. Her appearance was unprofessional, and her work was rushed and sloppy. I had to go back multiple times to get things corrected, and I often had pain afterwards. I was once made a retainer that was way too small, which caused terrible pain — and instead of fixing it, they blamed me, and also refused to refund me even though I couldn’t wear it. How was any of that MY fault? If I had pain or another urgent issue and Dr. Burdette didn’t have availability, which she usually didn’t, I was told I’d either have to wait for her next opening, whenever that might be, or go elsewhere! The other dentists never had availability, either! This happened more than once — completely unacceptable! If a long-term patient is in distress, someone should MAKE time to see them, even if they might need to stay an extra half hour. The dentist I go to now would see me at midnight on a Sunday, if I was in pain and needed him! The hygienist, Amanda, was nice, but I always experienced pain during cleanings — no matter how many times I mentioned my sensitivity. Also, the chairs were incredibly uncomfortable, and no one seemed to care. No pillows, no support, nothing to make patients at ease. The receptionist was one of the rudest people I’ve ever dealt with. Her attitude was consistently unpleasant, and every interaction with her was a nightmare. I’ve since found the most amazing dentist just up the street, and I now realize how much better things can be. I actually look forward to my appointments with my new dentist! I’m sorry I stayed at Broad Street Dental Associates as long as I did. I absolutely do NOT recommend this place!

Fai Riz · 2 out of 5 stars · 9 months ago

Been going there for a couple of years now. Dr. Andolino is nice but the staff are extremely rude! The nice people are gone from the reception desk. And they spring surprise bills at you with no proper explanation. Time to find a new provider!

Yameng Cui -gmail · 5 out of 5 stars · 5 years ago

I would highly recommend this dental care clinic! The doctors are very friendly and they will welcome you with their big confident smile! They definitely care for my feelings. I was anxious at first because it was my first time to get numb and fill a cavity, while I struggled months to find out an appropriate plan for my situation, However I had no idea about what is going to happen. They explained everything clearly to me with great patience, and tried their best to meet my needs while provide the most helpful advice to help me to be benefited between my dental insurance plans. Definitely recommend this place to everyone! The cavity filling process was quick I would say around 15 mins. Workers at the front desk are friendly and helped me figure out the money I should pay quickly and made a copy of my previous X-ray. They are highly reliable and they would help you fix your problem. They won’t add expensive services to you like other dental clinics, but help you solve the problem with the least money spend out of your pocket, while providing you an excellent welcoming experience!