Charleston Oral and Facial Surgery Reviews
4.7 out of 5 stars based on 679 reviews on Google.
Stacey Chesser · 1 out of 5 stars · 7 months ago
I have nothing negative to say about Dr. Strauss, he was wonderful. He thoroughly explained the procedure and was overall very pleasant.
That being said, the office personal is not. I paid $5,000 for a procedure my wife needed. On the day of the procedure we were informed that only part of the procedure could be completed. I asked for a refund and was told I could not receive a refund until my insurance was billed and payment had been issued to them. The total cost of the procedure without insurance was $3000. They refused to even refund the $2000 that wasn’t owed to them. Fast forward, everything processed through the insurance and I am owed a refund of $3400. I requested it refunded to the credit card I used. I was told it would take 5-7 days. This was on November 11th. I called yesterday morning and was told I was given the wrong information and a manager has to approve the refund. I was told I would be contacted yesterday with an update. I am still waiting….
The credit card due date has come and gone and now I have to pay interest on money that should have been refunded already.
Cusea Forge · 5 out of 5 stars · 8 months ago
When I went in for my consultation Brandi made me feel very comfortable. I did my consultation with Dr. Strauss, he thoroughly explained everything he would do for my dental implants. I was on the fence about going under for the surgery, he said did I want a good experience, or a great experience, I chose the great experience.
I went in for my surgery today and again they helped me to be very comfortable, and I’m so glad I chose to be put under. When I woke up it was done and having minimal pain later the same day. Dr. Strauss was wonderful as well as his whole staff.
Thank you all for a GREAT experience!
Terry
Suzanne Birk · 5 out of 5 stars · 4 months ago
So much better than I anticipated!!! I appreciate all that was done - from the front office, to the nurse, and the doctor. Didn't like the needles but they helped me through and after that...... it was done! Thank you all.
Ciara V · 5 out of 5 stars · 9 months ago
I had such a great experience! Stephanie was awesome — she made me feel really comfortable from start to finish and took the time to go over everything clearly. The surgeon was also great and made me feel at ease during the whole procedure. Everything went smoothly, and I felt well taken care of. Definitely recommend this team!
Jim and Susan Agee · 5 out of 5 stars · 3 months ago
Dr. Strauss and his team provided me with a stress free procedure because of their capabilities, knowledge and professionalism. I highly recommend!
Reviews provided by Google.
About Charleston Oral and Facial Surgery
Charleston Oral and Facial Surgery is an oral and maxillofacial surgery practice with a Summerville office at 2080 Royle Road, one of eight locations the group operates across the South Carolina Lowcountry, including Bluffton, Hilton Head Island, James Island, Mount Pleasant, North Charleston, Sumter, and West Ashley. The practice focuses on dental implants, implant-supported dentures, and full-arch tooth replacement, along with wisdom tooth removal, problem tooth extractions, oral medicine, and treatment of jaw joint disorders. The team uses computed tomography guided planning for implant placement, and the practice states on its website that it is the first Straumann Digital Excellence Center in North America.
For patients considering dental implants, the Summerville office offers consultations with surgeons who are board certified by the American Board of Oral and Maxillofacial Surgery. The office is open Monday through Thursday from 8 in the morning to 5 in the evening and Friday from 8 in the morning to 3 in the afternoon, and it is closed on weekends. The practice publishes a list of in-network insurance carriers on its website and offers a patient portal for payments and records, which can make planning a multi-step treatment like implants easier to manage.
Meet the Doctors
The practice's website lists three surgeons for the Summerville location. Dr. Edward Strauss, who holds Doctor of Dental Medicine and Doctor of Medicine degrees, is board certified by the American Board of Oral and Maxillofacial Surgery. Dr. A. Drane Oliphant, who holds Doctor of Dental Medicine and Doctor of Medicine degrees, is board certified by the American Board of Oral and Maxillofacial Surgery. Dr. D. Graham Lee, who holds a Doctor of Dental Medicine degree, is board certified by the American Board of Oral and Maxillofacial Surgery.
