Chattanooga Periodontics & Dental Implants

angel wilson · 5 out of 5 stars · a year ago

I had an outstanding experience! The entire staff was incredibly welcoming, professional, and made me feel at ease from the moment I walked in. Dr. Randall is exceptionally kind and gentle, taking the time to explain every step of the process and ensuring I was comfortable throughout my visit. You can really tell they care about their patients’ well-being. I highly recommend this office to anyone looking for top-notch dental care in a friendly and supportive environment!

Rose P · 5 out of 5 stars · a year ago

If you need a peridontist look no further than Dr Beth Randall. She is patient and kind and an excellent peridontist as well. Her staff is fantastic too. Cheerful & helpful. I am very grateful to have found this practice

Brandon Bernardo · 1 out of 5 stars · 2 years ago

I’m very disappointed with my experience at this office today after an unexpected $180 bill for a referral visit. I visited Chattanooga Perio for the first time today after I received a referral from another doctor. When I originally called to setup an appointment, I gave them my insurance information over the phone during the appt setup process. Upon arriving for my appointment today, I handed my insurance card to the woman up front who noted which insurance I had and made a copy of it. I wasn’t given any estimate for service, any approximate cost to expect for the visit, and was not told until the end of the visit that they don’t take my insurance. Instead, at the conclusion of my visit, I was handed a bill for $180 for the visit, was then told my insurance isn’t accepted and was talked down to when I expressed my surprise at the bill and asked if they offered a cash discount. It is incredibly unprofessional to be condescending toward a patient about financial matters when your office failed on two accounts to inform the patient that their insurance would not be accepted. I find it extremely rude and inconsiderate to not inform someone that their insurance isn’t accepted and to not provide some kind of expectation for what the cost might be out of pocket. An unexpected $180 for a referral isn’t a small expense and it’s immensely frustrating to be treated as if the unexpected expense is somehow a burden on the employee. This also seems like a very high fee for the visit I experienced. Half of the charge was for 3 photos that were taken on a regular digital camera, which again I wasn’t given a choice about, nor was I made aware that there would be a $90 charge for these photos. The rest of the exam consisted of 40 minutes of me waiting, 10 minutes of the doctor looking in my mouth and 10 minutes explaining the work they recommended. Had I known that none of this would be covered, I would have simply gone to another periodontist that was covered by my insurance. I don’t recommend this office at all and I really don’t trust them. I hate writing negative reviews, but I would hate for this to happen to someone else too. Please find another periodontist office that cares about their prospective patients and does not treat them as if their financial concerns are an annoyance.

Anthony Skjellum · 5 out of 5 stars · 5 months ago

I’ve experienced care and results for over eight years.

Suzanna Lemek · 5 out of 5 stars · 7 years ago

I had a really great experience with Dr Felts and his team. Everyone is so professional and friendly. They explain the technical parts of surgery so you really feel comfortable. If you have any questions they are eager to help and so thoughtful with their replies- if you are nervous, like I was with this being my first dental surgery- they are understanding and never act like you’re asking too many questions or being an inconvenience. I was recommended to Dr Felts by both my dentist and orthodontist along with another practice- after meeting with both I can tell you Dr Felts team is above and beyond all expectations. I feel blessed to have chosen this practice for my surgery and continued care. Thanks!