Chestnut Family Dentistry

Christy Grabove · 1 out of 5 stars · 4 months ago

This office charged me $791 for a single xray of one tooth, numbing injection, crown removal, and gingivectomy. Told me I needed to have $2,894 more of work because she said I needed a bone graft and partial plate and the rest of the tooth removed. She didn’t remove the tooth that day (which should have been done) because of an old wrist injury. Said the tooth had 4 roots. #1 I should have been informed on my 1st phone call for tooth pain that an extraction would have to wait for 3 WEEKS because SHE CAN’T DO EXTRACTIONS HERSELF #2 Dr Willoughby insisted I needed a bone graft and partial plate MINIMUM (tried to get me to do a bridge that costs $7,113.00 which I can’t afford). #3 when I went back for the procedure the other DDS was impatient and rude (my blood pressure was up and even though I reduced the #of procedures from 3 to 2 ie: no partial plate till I could pay for it) she wouldn’t give me 5 minutes to get my blood pressure down. I was ONLY offered 1 pain relief option-apparently they don’t have gas or propofol! All they have is a drug that can’t be given if your BP is high. I have never heard of a DDS that only has ONE PAIN RELIEF OPTION. I went to an Oral Surgeon. That Dr said ‘Can’t tell how many roots a tooth has without a CT scan, don’t have to have a bone graft or partial plate’. I would NOT use this DDS!

Melanie V. · 5 out of 5 stars · a year ago

I was visiting Asheville from out of town and had a dental emergency. They were able to get me in to be seen by the doctor immediately and her and her amazing staff spent over an hour fixing my problem and relieving me of pain. I am so grateful for their competence, efficiency & friendliness. I highly recommend this practice.

June Vengoechea · 5 out of 5 stars · 7 years ago

I have been a patient of Dr. Willoughby for approximately 3 years. Her professionalism and that of her staff are outstanding. I also love that they have state of the art equipment for faster service. Dr. Willoughby and her staff are extremely friendly and very thorough in their work. I personally have found that I get immediate answers to most questions. If her staff clean your teeth or work on another issue in your mouth, Dr. Willoughby will double check their work before you leave, to ensure it was to her satisfaction, and yours. I recommend her to my friends and acquaintances whenever the opportunity arises. Thank you Dr. Willoughby for making me feel special whenever I am there, as you do with all your patients.

Deena Bingham · 5 out of 5 stars · 5 years ago

Dr. Willoughby is an extremely caring and gentle dentist. Her and her staff are wonderful. Their first priority is always concern for me and my comfort. I needed significant dental work done and she went over the plan in great detail with me. After years of seeing dentists and having bad teeth due to my health I found them to be quite affordable For the amount of work that needed to be done. They are professional, courteous and efficient Never making me feel like I didn’t take care of my mouth as other dentists have. . They answer their phones or call back in a timely manner, even calling after each visit to make sure I am doing well and comfortable. If I do have a problem they see me as soon as possible. I am so thankful that I was referred to them and I definitely recommend Dr. Willoughby if you’re looking for a new dentist.

Lori Johnston · 5 out of 5 stars · 5 years ago

The office and medical team were very aware of and taking great care with exposure precautions. I felt completely safe. I don’t dread going to the dentist, but I don’t relish it either. The dental hygienist, Kristy, was so gentle and thorough. Dr. Willoughby was also gentle and personable. I highly recommend this group and have already scheduled my next apt!