Comfort Smiles of Ann Arbor

Ella Vator · 1 out of 5 stars · 3 weeks ago

I have been a patient here for years, dating back to when the original owners, like Paresh, were still there. Unfortunately, over time there has been an obvious amount of staff turnover, and it has clearly affected patient care. During my last few visits, the office has felt chaotic and rushed. I was taken back late for my appointment, only to sit in the room waiting even longer before finally being seen. The office layout also provides very little privacy — there are practically no walls, so patients can hear everything. Hearing employees gossiping and speaking negatively about coworkers while patients are sitting nearby is extremely unprofessional and uncomfortable, especially when someone is about to work on your mouth. I have also experienced several billing and insurance issues recently. Whenever I try to speak with the office manager, I am consistently told that she is either “on her way in,” “not coming in today,” or that I “just missed her.” I’m then told to email her or call her personal phone. It’s frustrating because if the office manager is rarely present to address in-office concerns, it raises questions about how these issues are being managed. Other members of my family have experienced the same problem. I have continued coming here because, despite the lack of direction and organization, there have always been some wonderful employees — especially the hygiene team and the Asian woman at the front desk. They are some of the only familiar and consistently positive parts of the office anymore. I already have severe dental anxiety, and unfortunately, visiting this office now tends to make it worse. No patient wants to come in for something as stressful as a crown procedure while overhearing employees speaking negatively about one another or feeling rushed through their care. It’s unfortunate because this truly used to be a great office. I hope management takes these concerns seriously and works to improve the professionalism, organization, and patient experience moving forward.

Sam Boisvert · 5 out of 5 stars · 6 months ago

I’ve been a patient here for a little over a year and have had the best experiences! The staff is so friendly and they have gone out of their way to make sure insurance covers the cost of my care. They also have in house orthodontics services which makes it so much easier to get the care I need. Special shoutout to Jigar, the best dental hygienist, who always takes extra time to ask about me and how I’m doing. Dr. Piper is awesome too!

kory kowalski · 5 out of 5 stars · a month ago

Comfort is an understatement! Multiple appointments with zero complaints. The doctors are friendly & professional, the assistant, Cecilia keeps the procedures efficient while maintaining pleasant small talk, and the front desk workers are all well informed and helpful with anything. Would give 6 stars, but 5 is the limit!

Allie Sprout · 5 out of 5 stars · a month ago

I hadnt been to a dentist my entire adult life. So about 16 years. I was terrified. These folks have helped that so much. They're incredibly patient and i didnt feel remotely judged when I was in literal tears during my cleaning. But tears were not because of them, they actually did their very best to keep me relaxed and feel like i was okay. When i came back for my first of many fillings. I could have fallen asleep in the chair i was so calm. Dr Handa was wonderful dare i say, i almost look forward to future visits, Thank you

Candace W · 4 out of 5 stars · 6 months ago

Average cleanliness and basic services. Some stressed-rushed vibe from staff which is now common as these chains try to squeeze out the last dollar. The dentist assigned to me was not willing to do some special work requested. I understand the trend to do faster, better return type of work, but as I told them what I wanted in advance of setting the appointment, I resent the waste my time and having to use my annual cleaning and xray benefit there to be no cheaper. Plus was a nice kids' corner.