Commonwealth Oral and Facial Surgery & Dental Implant Center

Yanni J · 1 out of 5 stars · 4 months ago

I had an extremely disappointing experience with this office, primarily due to a lack of transparency and unprofessional front-desk behavior. I work in the dental field myself, so I understand missed-appointment policies and the importance of communication. However, I was charged $250 for missing a consultation appointment (a fee that was never disclosed to me beforehand, is not listed on their website, and could not be clearly explained when I called to ask about it.) When I asked what their missed appointment fee was, the front desk told me they needed to “look in my chart first,” which makes no sense for a policy that should be standardized and clearly communicated to all patients in advance. I also made the appointment over the phone and never signed anything to agree to said fees. I missed the consultation because my mother was hospitalized and diagnosed with cancer, which I explained calmly and respectfully. Instead of being met with even basic compassion, I was treated rudely and dismissively. I was spoken to in a snarky, condescending manner, told I was “irresponsible” for not calling as soon as I knew I couldn’t make it like that was more important than my moms health. I asked if someone else could help me and was told I’m not allowed to speak to anyone else in the office to discuss the issue further. I was repeatedly talked over and not heard. I fully understand that offices have policies, but patients deserve transparency, professionalism, and basic human decency, especially during medical or family emergencies. The way this situation was handled was unnecessary, unkind, and left a very bad impression of the practice as a whole. I would strongly caution others to ask for written confirmation of all fees and policies upfront, because this office does not appear to communicate them clearly or treat patients respectfully when issues arise.

Patricia Simon · 5 out of 5 stars · 8 months ago

I recently had three teeth extracted. I have only praise for the entire Staff. Doctor Roger Spampata was exactly what I expect from an Oral Surgeon. He displayed a calm and caring dimeanor throughout the procedure. He calmed my fears and answered all my questions. His surgical experience is well deserved. He did a superior job. I highly recommend Commonwealth Oral and Facial Surgery to all that are in need of these tooth or teeth related issues.

Patricia Lawrence · 5 out of 5 stars · 4 months ago

I saw Dr Wallis for a lump under my tooth. He was caring and compassionate and informed me of my options. He was kind throughout the procedures and made sure to answer any questions I had. Highly recommend Dr Wallis!

Katelyn Walker · 2 out of 5 stars · 4 months ago

My son had oral surgery at the Lansdale office, and the surgeon and hygienist were great. But we were told a parent could stay with him during the procedure, which was not the case the day of. We were also told our dental insurance would be utilized, and instead they billed our medical insurance, who denied claims.

Nick Morency · 5 out of 5 stars · 4 months ago

I've been here a couple of times now, and have never had a bad experience. Dr Zega DMD was who I seen last. She was very nice and thoughtful, she even called a couple hours later to make sure everything was fine. Would definitely recommend coming here