Crystal Lake Oral & Maxillofacial Surgery Reviews
4.8 out of 5 stars based on 532 reviews on Google.
Aquino Arnold · 3 out of 5 stars · 2 months ago
My son had a consult today, and unfortunately our experience with communication and billing was extremely disappointing. I called ahead to confirm this would be only a consult and made it clear that I needed to be contacted before any additional services or paperwork. Despite that, my son’s father was charged $787 for a consult and a 3D scan that was never discussed or approved beforehand.
He wasn’t informed a 3D scan was being done until after the doctor had already reviewed it. I was never contacted, even though I specifically requested it. The estimated service costs provided afterward were also far higher than expected.
While I cannot speak to the cleanliness or clinical care since I wasn’t present, I can speak to the lack of communication around services and costs. Based on this experience alone, I will not be moving forward with treatment at this practice.
Update: While my initial experience is still concerning and valid; I am thankful for the billing office manager connecting with me to address my concerns with respect, compassion, and professionalism. She took the time to hear my issues, she didn't negate my experience, and she was able to provide an agreeable resolution. While I can't give a 5-star review based on the initial experience; the follow up to provide a level of service and care took the business beyond a 1-star review.
Cindy Bryan · 5 out of 5 stars · 3 weeks ago
Dr Bruksch was friendly/ professional and very informative- also has a good sense of humor- my oral surgery was flawless, and I didn’t have any pain. His assistant Amy was kind and gentle. What a wonderful staff from Jill at the front desk to everyone else. Everyone was reassuring and I felt very secure and well taken care of.
Tom Jelen · 5 out of 5 stars · 3 months ago
After reading yep reviews I was has tent to keep the appointment but I went in anyways. Very nice offices, staff was excellent and so was the doctor quick down to business all the assistants excellent also. It’s disturbing to get a tooth pulled and I didn’t want to loose a tooth the experience wasn’t pleasant but everyone in the office made it a pleasure.
Michael Hobson · 5 out of 5 stars · 4 months ago
Katy, Mare, Courtney and all of the other doctors and techs were absolutely amazing.. they were quick, respectful and attentive to my needs and concerns. They also didnt take themselves too seriously. We had alot of laughs.. Great work guys, im so grateful for you all.
Sincerely, Your highness lol jk
Ed Araujo · 5 out of 5 stars · a month ago
I had a great experience from start to finish. The checkin was comprehensive and efficient. They started preparing me right at my scheduled time and I was done very quickly. I felt no pain at all. It was the epitome of professionalism.
Reviews provided by Google.
About Crystal Lake Oral & Maxillofacial Surgery
Crystal Lake Oral & Maxillofacial Surgery is an oral surgery practice at 690 N. Route 31 in Crystal Lake, Illinois, serving patients from across McHenry County and surrounding communities such as McHenry, Woodstock, Algonquin, Cary, Lake in the Hills and Huntley. The practice has served Northern Illinois and Southern Wisconsin for more than 40 years and operates four offices in Crystal Lake, Huntley, Lake Geneva and Burlington. Its stated philosophy is treating patients as the doctors would treat their own families, and the surgeons are also on staff with the trauma teams at Northwestern Medicine McHenry and Huntley hospitals and at Aurora hospitals in Burlington and Elkhorn.
For patients missing teeth, the practice offers several types of dental implant solutions, including single tooth implants, All-on-Four full arch implants, Teeth-in-a-Day immediate load implants and zygomatic implants, along with related procedures such as bone grafting, sinus elevation, ridge expansion and cone beam scanning for implant planning. Other services include wisdom teeth removal, jaw surgery, treatment of facial trauma, oral pathology and TMJ disorders, and facial rejuvenation treatments. Procedures can be performed under intravenous sedation, local anesthesia or general anesthesia in the office, with patients monitored by staff during and after surgery. The office is open Monday through Friday from 8:00 am to 5:00 pm and Saturday mornings from 8:00 am to noon, with hours occasionally varying due to hospital surgery and emergencies.
Meet the Doctors
The practice's surgical team includes Dr. Robert K. Conlon, Dr. Kurt E. Bruksch, Dr. Adam M. Ozment, Dr. John J. Richard, Dr. Carter J. Schmidt and Dr. Matthew J. Heinz, each a Diplomate of the American Board of Oral and Maxillofacial Surgery, and Dr. Jack A. Harris, who is board eligible in oral and maxillofacial surgery. Dr. Conlon earned his dental degree with honors from the University of Illinois Medical Center and completed his oral and maxillofacial surgery residency at the University of Texas Southwestern Medical Center and Parkland Memorial Hospital. Dr. Bruksch trained at the University of Illinois at Chicago and the University of Minnesota and is a past president of the Illinois Society of Oral and Maxillofacial Surgeons. Dr. Ozment completed dental school at Indiana University and his residency at Carle Foundation Hospital in Urbana. Dr. Richard graduated from the University of Michigan School of Dentistry and served as a dental officer in the U.S. Navy. Dr. Schmidt completed dental school at the University of Minnesota and his oral and maxillofacial surgery residency at Naval Medical Center Portsmouth. Dr. Heinz earned his dental degree from Columbia University and his medical degree from the David Geffen School of Medicine at UCLA, where he also completed his residency. Dr. Harris completed his undergraduate education at the University of Notre Dame. The doctors rotate among the practice's four offices, so patients should confirm which surgeon they will see at the Crystal Lake location.
