Dental Associates - Green Bay

Kristina Fraiser · 1 out of 5 stars · 3 months ago

This was the absolute worst experience of my life! I have been to the Dental Associates in Greenville and was super happy with them. I was referred by the to go to Green Bay Dental Associates for 2 tooth extractions. The female dentist, (I cannot remember her name) put numbing gel on my gums. She did not wait at all and just started in with the needle to numb deep. Nothing was numb and it hurt so bad! A needle going so deep into your jaw and being moved around…not fun!! After the numbing, I thought it was going to be fine because I was numb and wasn’t going to feel anything. She removed my top tooth without any issues. However, when it came to the bottom tooth, the area by my jaw line was not numb. She was removing a back molar, so the jawline definitely should have been numbed. She started to work on getting the tooth out and my head pressed into the head rest so hard, I’m surprised that I didn’t break it. She then said, ‘can you feel that?’ Obviously! So she numbed me some more, which hurt just as bad as the first time. Felt like the needle was 4 inches long! The she started working on the tooth. My jawline still was not numb. So I started squirming from the pain, the dental assistant grabs my hands so I wouldn’t disrupt the dentist. Then the dentist, obviously seeing that I was in pain, told me to wiggle my toes…like she was trying to distract me from the discomfort. It was not discomfort, it was pain. She kept working on the tooth as I had tears running down the sides of my face and was shaking from feeling the outside of the tooth being torn from my gums, roots, I don’t even know. But it hurt! I will never go to this place again. Horrific! Also need to add how unprofessional they were. The assistant and dentist were joking back and forth the entire time, as I’m laying there, obviously in pain. And I could hear other workers talking about a dead body that was found in the river last week. Extremely unprofessional environment. Thankfully, at least the receptionist were nice.

Barbara Barnum · 5 out of 5 stars · 4 months ago

My hygienist was exceptional! She asked questions to make sure I was taking care of my teeth and gums correctly. She also answered some questions I asked. Very good experience, and she was accommodating and friendly! I enjoyed my appointment very much!!

Sarahi Gonzalez · 5 out of 5 stars · 7 months ago

Huge shout out to Jeniffer Rosales my dental hygienist. Each time she has been 100% truthful, helpful and kind. I tend to run from the dentist office but I feel so heard and understood here. Thank you Jeniffer for making each experience a bit more bearable. Also a big shout out to Jaleh. She is always so sweet and funny. Never a dull moment when I sit at her desk to make my payments or schedule my next appointment. Thank you for your kindness!

James Neal · 3 out of 5 stars · a year ago

I'm reviewing the interior. Needs a renovation. I've been to multiple DAs over the years and this one is aged. I even talked to the hygienist and she said they are trying to get renovations but all they got was a painted wall. The wall paper IS PEELING off the walls. The chairs are all wrinkled. And I'm sure other work is needed on the dental equipment. What is the disgusting stuff with the light The staff is very pleasant.

Lara Gates · 5 out of 5 stars · 4 months ago

For the last couple of years, I have only been able to get one cleaning scheduled for the year and it's way to far out that I won't guarantee I can make it. Even with calling monthly I can't get in. *Update: one the customer service reps was able to get me two appointments book this year, six months apart! Thank goodness, because looking for other dental clinics and insurance is not fun. Glad to remain a customer with them!