Dental Associates - Kenosha

Ann Marie Rahman · 3 out of 5 stars · 3 months ago

Entire family has been going to the Kenosha Dental Associates (DA) office for years both for ortho and regular dental work and give the highest compliments (5 stars) to the front desk staff, dentist and hygienists. They are excellent in their care. Unfortunately, the billing department has pulled the rating down. They started to ask for payment upfront as they are now out of network for our insurance. We decided to stay and paid upfront. Our insurance actually paid all costs to DA (nearly 100% as preventative care). I called DA after I saw this on the insurance Explanation of Benefits and inquired for a refund. I was told they maintain over payments on the account as a credit. I asked for a refund as several hundred dollars involved and it took several calls to eventually get after a couple of months. I feel maintaining overpayments as a credit and not upfront refunding or minimally proactively notifying clients that they have a credit is not fair, families may be struggling while DA is sitting on their money. It is not right. I know this is not a unique practice to the DA office as some other dental clinics also keep credits but perhaps DA could look into this and consider been more responsive in promptly notifying clients that they have a credit and refunding in a timelier manner.

LouAnne Stockdale · 5 out of 5 stars · 6 months ago

It had been quite some time since I had been to the dentist after many difficult experiences in the past. Although I’ve had a few emergency procedures over the years, walking into a dental office again wasn’t easy for me. That said, seeing Dr. Smart has truly changed my perspective. From the moment I sat in the chair, Dr. Smart made every visit not only painless but incredibly comfortable. He doesn’t treat you like just another patient or number—he treats you like a real person with a story. That kind of compassion makes all the difference, especially for those of us who may feel embarrassed or anxious about going to the dentist. His assistants are just as wonderful. They are always friendly, welcoming, and incredibly supportive. They take the time to walk you through every step of the process, making sure you understand what’s happening and helping you feel comfortable the entire time. That level of kindness and patience truly makes the experience so much easier. For many reasons, people avoid dental care, but finding a dentist who genuinely cares can completely change that experience. Dr. Smart is one of those rare professionals who makes you feel safe, understood, and truly cared for. I am beyond grateful to have been placed in his hands. He’s funny, witty, compassionate, and incredibly skilled. Because of him, something that once felt overwhelming now feels manageable and even hopeful. Thank you, Dr. Smart, and your amazing team, for the care, kindness, and confidence you bring to every appointment.

Gigi Francisco · 5 out of 5 stars · 5 months ago

First off I’m so glad that I was able to find this clinic for my implant maintenance. The front desk people were so helpful and knowledgeable. Everyone was so nice and patient. Dr Okeke is very nice friendly and knowledgeable. She is passionate about helping me with my concerns and implants need her dental assistant’s as well. Definitely will recommend this clinic

Abby G. · 1 out of 5 stars · 10 months ago

Nothing but disappointment here. Countless of times. This one last experience was really upsetting though because it is my front teeth and affects my smile and confidence. Went to get a front tooth filling fixed and Dr. Kim zipped through the filling, shaved off my real tooth too much (even though he stated he didn’t touch my real tooth) and then tried to shooed me away after I voiced my disapproval of his work. I told him to at least shave down the rough patches and make them even because this was my front tooth and he tried to tell me to go home, stop staring at my teeth, and give it a couple of weeks and if I still didn’t like it to come back. Sorry but no, I told him he can try to fix it and now and if I didn’t like it, I’d go elsewhere. The photos speak for themselves. The first one was how my teeth looked with a filling done by a professional who cared and the second is by Dr. Kim who didn’t care and tried to make me feel like me and my teeth were the problem. His response when he was done smoothing out the tooth, “sorry I didn’t make you happy today.” Let me ask you all this? Who would be happy with this work and lack of empathy!?! Bet you can tell which front tooth was worked on and destroyed!

Kristina Konovalova · 1 out of 5 stars · 6 months ago

I’d like to start with that I ve had great experience with ortho department here and Dr. Nicolas Branshaw did amazing job fixing me smile. The extremely weird and dangerous experience started when I’ve scheduled dental cleaning appointments and they said I must do an x ray in order to get my teeth cleaned (WHY??? But any way) . After ortho treatment my braces were taken out and to my surprise they said THEY CANT ACCESS X RAY INFORMATION because it’s another department. It is literally the same office but in order to have your cleaning you need to do x ray one more time I was told. FEW DAYS AFTER IVE HAD AN X-RAY RIGHT THERE!!!! Ok I did it 6 month ago, which is extremely dangerous for your health - (X RAY MUST BE DONE ONCE A YEAR AT MOST.) Doctors didn’t see anything wrong x raying me during the same week? What doctor would say ok to this? Today I walk in to my dental cleaning appointment 6 months after my last x ray and cleaning and they again saying that I need ANOTHER X RAY!!!! How is this legal? (Oh we don’t have the record***) where is my record then? So I’m assuming it’s some kind of scam. They asked me if I have insurance and I think they charge insurance ~$300 for your cleaning but if you want to pay out of pocket they add x ray to make the cost higher. That’s what I think is happening here. If so, no one cares about your health here. Why not to make cleaning more expensive, why you need to damage my health to get this additional $150? Why not to be honest with patients? Extremely emotional and disappointing experience. Absolutely don’t recommend this place.