Dental Solutions Market Street

Rita Tao · 1 out of 5 stars · 5 months ago

In short, this clinic focuses on milking insurance and upselling medically unnecessary out-of-pocket services while providing hurried, unprofessional dental care. I do not recommend this place to anyone. Aggressive Upselling & Double Billing: Day one, they tried to sell me a bite guard despite no previous dentist ever mentioning a need for one. On my second visit, they pushed "scaling" and a fluoride treatment. I ended up paying over $200 out-of-pocket because they claimed insurance wouldn't cover it. Later, I discovered that fluoride for adults is often an unnecessary upsell—and even worse, they still billed my insurance for the items I had already paid for in full. Unnecessary Procedures: Six months later, they tried to pressure me into another set of X-rays. I knew my insurance only covers them once a year (and full-mouth every five years), but the staff kept insisting "it's a new calendar year, so it's covered." I had to firmly refuse, and the dentist eventually confirmed that X-rays were not medically necessary. Sloppy & Unprofessional Cleaning: The actual cleaning was the worst I’ve ever had. The hygienist was in a rush—the ultrasonic scaler and polishing tool were in my mouth for less than a minute combined. She kept the high-volume suction hook hanging in my mouth the entire time (incredibly uncomfortable and not standard practice). She didn't even offer a rinse after the polishing. If you are going to overcharge people, at least provide decent dental service. If you must visit this clinic, do not sign anything until you fully understand why you need it. Always double-check your insurance claims to ensure you aren't being double-charged.

Karen Wright · 5 out of 5 stars · 2 months ago

The entire staff is great! This has been the best experience I’ve ever had at a dentist office in my life and I’m 63 years old. Dental Solutions thank you so much. May you continue to make people happy. My Warmest Regards, Karen

Madison Travaglione · 5 out of 5 stars · 4 months ago

i was late and everyone was extremely understanding and kind. i was seen shortly after arriving. my dentist was a little chatty which i feel weird cuz i couldn’t talk since there was equipment in my mouth, but she was nice so its okay! i feel bad because she was so busy but it was one of the quickest and least painful teeth cleanings ive ever had! excited to go back in 6 months lol

Suheyla Cavdar · 4 out of 5 stars · a month ago

Pros: Fast service. Minimal wait time. Easy to get appointment. The dental hygienist was very nice. Cons: A bit annoying that my check up, cleaning, and filling were all done at 3 different appointments. After my filling, a lot of food began getting stuck between that tooth (to the point where it would get painful). I notified the dentist the next time I visited but he just brushed it off.

M C Hicks · 5 out of 5 stars · 5 months ago

As someone who gets nervous about dental offices and has been searching for a good one, I had a really great experience here. Everyone was very friendly, helpful and kind and answered any questions I had. I noticed they were like this with all patients that came in. Finding a dental office you feel comfortable in can be stressful but they made it really nice and easy and are located in a convenient location.