Dentists of Old Town Alexandria

Arthur Graham · 5 out of 5 stars · 3 months ago

As a military family, after moving from San Diego a few years ago, finding a new dentist for my daughter was very important to us. We found Dentists of Old Town Alexandria, and it has been an outstanding experience from the very beginning. The entire staff is friendly, knowledgeable, and always professional. They consistently provide helpful appointment reminders and are very flexible with scheduling, which makes it much easier for our family, especially with after-school appointments. I especially want to recognize Janiya at the front desk. From the moment you walk in, she greets you warmly and makes you feel welcome. She is incredibly helpful, attentive, and goes above and beyond to support patients while they wait and throughout the visit. It’s rare to find a dental office that combines excellent care with such genuine customer service. I highly recommend Dentists of Old Town Alexandria to any family looking for quality dental care. Truly a 5-star experience!

JOCELYN Travers · 5 out of 5 stars · 3 months ago

My husband and I visited your office for the first time and we were pleased. The entire staff was incredibly pleasant, and they took the time to answer all of our questions patiently Dr. LIM was great! We didn't feel rushed at all. We highly recommend if you're looking for a welcoming Dental Office We give them 5 STARS. Thank you, Mr. and Mrs. Wayne Travers

Luke Enochs · 5 out of 5 stars · 2 months ago

Ive been coming here since I was a kid. The people here are absolutely wonderful, incredibly kind, explain topics very thoroughly, very understanding. Ive always been scared of the dentist, they make me feel as comfortable as possible

Damien Williams · 1 out of 5 stars · 10 months ago

I will not be coming back. I've been coming to this office to see Dr. Townes for about 3 years and had always had a positive, relaxing, and quality experience. My last cleaning experience was horrendous. When I arrived there were no designated parking spots available so I parked in a spot reserved for another office. When I asked one of the 15+ people working there whether it was ok or not I was told "I don't know, but I'm sure it's fine". Very unassuring. Next I was told I needed the 360° X-ray in addition to the regular X-ray today and every 6 months per the new doctors recommendations. Next I received one of the roughest and painful cleanings I've ever had by not one, but two different technicians(maybe the first one needed to take her lunch break, idk). One of my front teeth still feels rough and damaged and when I pointed out some staining that was missed she said "oh my tool couldn't reach that",then proceeded to use said tool to clean the area, smh. After that I was seen by the new doctor that told me I needed scaling on two teeth and relayed that info to the front desk who quickly drew up a treatment plan, scheduled it, and tried to take payment from me right in the chair for around $500 that my insurance wouldn't cover. I felt pressure to sign off and schedule the appointment but I later called to cancel, and will also cancel my next cleaning as well. My wife goes to a dentist right down Duke St that she trusts so I'm just going to start going there. This last visit to Floss and Smile gave me the same icky feeling I got when I went to Tend Dentist in DC when I didn't have a regular dentist.

Z. Findley · 5 out of 5 stars · 3 months ago

The new office manager, Tycha, is very friendly and efficient, and is very helpful and attentive to Dr. Lim and Dr. Oh. It’s refreshing to see such a positive transformation. I highly recommend this office to anyone looking for a dental practice that genuinely cares about its patients and is committed to providing high-quality service!