Dfw Oral & Maxillofacial Surgery

Taking Memories Photography · 1 out of 5 stars · 3 months ago

I was referred to this oral surgeon by my general dentist in December 2025 for evaluation of a jaw lesion and continued care with this office for several months. Only when I requested a quote for the recommended surgery (April 2026) was I informed that they do not accept my insurance. This was never communicated during any of my prior visits. Given that oral surgery can fall under either medical or dental coverage, I would have expected this to be clarified much earlier, especially after multiple appointments and a referral. Before I left to seek clarification, the office manager was extremely rude and dismissive. I calmly explained that I was dealing with an active health issue and simply trying to understand my insurance coverage and options. Instead of helping, she spoke to me in an unprofessional manner and refused my request to speak with someone else, stating she was the manager. When I asked if I could speak with the doctor, I was also told no. This interaction was uncomfortable and discouraging, especially as a patient trying to navigate a medical situation. Because of the lack of transparency and poor communication, I now have to restart the process with a new provider, delaying necessary care. I strongly recommend that future patients verify insurance details early, and I hope this office improves both communication and patient treatment moving forward.

Ange Baumann · 1 out of 5 stars · 3 months ago

I had initially called this oral surgeon’s office because I saw a message regarding an appointment and thought it was for my daughter, but during the call with the scheduler I realized it was actually an old text from December and that my recent message was related to new patient forms. I apologized and explained that I had read the messages incorrectly. At that point, I mentioned that I would see them at 11:00 AM, as that was the appointment time I had saved in my calendar. The scheduler then informed me that my appointment was actually later, around 1:40 PM. Naturally, I was confused since I had documented a completely different time. I asked about their patient communication process and whether appointment reminders are normally sent out. I was told they “usually call,” so I requested to speak with a manager because I was frustrated with the lack of clear communication. I later received a call back from Elizabeth, the assistant manager. I began explaining that I was unhappy with the communication process and she explained that their policy is to call patients within 3 days of their appointment. Since I had called on 5/7 for a 5/11 appointment, she stated that I did not “qualify” for a reminder call. I then suggested that for patients who fall into that timeframe, perhaps the office could still send some form of confirmation text or message with the appointment time included. I explained that while I had received a text containing intake forms and the office address, it did not include the actual appointment time. My feedback was simply intended as a constructive suggestion to improve communication with patients. Unfortunately, instead of listening, Elizabeth repeatedly spoke over me and cut me off while I was trying to explain my concerns. I told her that I manage in healthcare myself, and that this was not an appropriate or professional way to handle a frustrated patient. Her response was, “Congratulations.” At that point, I requested to speak with someone above her because the interaction had become extremely unprofessional. An assistant manager should know how to handle feedback and difficult conversations respectfully. There was no patience, no attempt to listen, and no willingness to consider constructive feedback that could potentially improve patient experience. I fully understand that offices have policies. However, when a patient offers reasonable suggestions about communication, leadership should at least be open to hearing them instead of becoming defensive and dismissive. Ultimately, I chose not to move forward with treatment at this practice because unfriendly and unprofessional staff speaks volumes about the overall environment of the office.

Aubrey Rodriguez · 5 out of 5 stars · 7 months ago

Dr. Franco and his staff are amazing!!! My son had a random tooth infection that happened so quickly and it was really painful for him. I tried to find a doctor, but I couldn't find one who was able and willing to help him. Dr. Franco was the one that said he would do the surgery and remove the tooth. He was really understanding and so kind. He answered all my questions and was really patient with me. Thank you so much Dr. Franco and your staff!! My son is doing great now!!

Corey Dunn · 5 out of 5 stars · 5 months ago

Outstanding customer service! Everyone at this location was super nice and took very good care of me during my procedure. I would definitely recommend their services to all! Thank yall for being so professional and caring. You all deserve all of the flowers. Great job 👏🏽

Seth Jones · 5 out of 5 stars · 6 months ago

Loved Dr. Franco. Had a messed up wisdom tooth that was giving me a lot of pain. They got me in same day. Dr. Franco made the whole visit very comfortable, including the extraction. Great guy. Happy I came here!