Dr. Jeffrey W. Dongieux, DDS

Mystiemae Melancon · 5 out of 5 stars · 6 months ago

My son got this wisdom teeth removed a few weeks ago and they did an amazing job. The staff was great the Dr was great answered all my questions and when my son had a problem they got him in to see him the same day and took care of it. I read some of the stuff posted and I can’t believe what was written bc that was not even close to our experience I would deff suggest them to everyone I know.

summerlyn · 1 out of 5 stars · 3 years ago

I called this office to get an appointment. They told me I needed a referral and as soon as they received it they would call me to set up an appointment. I had told them the appointments were for two of my kids. I asked the girl if she wanted my name and number along with their names to be able to call me back as she said she would and She said no. She said to have my dentist write my name and number on the referrals. I called my dentist and within 20 minutes both referrals had been sent to this office. It’s been over 2-weeks since they received my referrals and I have yet to hear from them. Another surgeons office in Baton Rouge already gave me appointments, seen my children and we are having surgery next week. I have yet to hear from this Dr. Dongieus’s office as the receptionist said I would. The surgeon we are seeing comes highly recommended and takes insurance and has a great bed side manner. I am very pleased. I’m sure this surgeon is also good, but his office staff needs better training or better customer service.

evan marie Boles · 1 out of 5 stars · 3 years ago

Before I say anything I want to point out that his team was amazing, accommodating, and educated. No doubt about that. The doctor however, not so much. I had my “consultation” on January 12th of 2023 where the doctor never spoke to me, gave me any information (the nurse did afterward), or even made eye contact with me. The consultation consisted of the dr walking in the room, looking at my X-rays, then leaving. He didn’t say a word to me. I didn’t even realize the visit was over (or that it had even started) until the nurse came in the room and let me know I could leave. I thought to myself “that was it?!” That’s the man that’s going to cut me up and take my teeth out? He didn’t want to say hi?! I proceeded to schedule my surgery ignoring my gut. Fast forward to my surgery 3/14/2023 and this time I never even SAW the doctor. The nurse helped me get situated, put in an IV and made me go to sleep. When I woke up, still no Doctor. Neither of my visits was the waiting room filled with people not were there any constantly ringing phone lines, so I don’t see how he couldn’t find the time to greet his patients, walk them through the process and assure them that they are in good hands. Or at least say Hi before surgery? I was never verbally given any post-op instructions by anyone. Hours after I got home from my surgery, I noticed a piece of paper was given to me with post-op instructions. Not only had I already missed a step or two but I had a million questions I would have liked to ask had this been an in person conversation (like every other surgery I’ve ever had) I see other reviews with people calling this man rude and him desperately trying to defend himself, but nobody can deny that this is RUDE treatment. Finally, why was I not offered a follow-up appointment… I HAD SURGERY WHERE FOUR TEETH ARE TAKEN OUT OF MY MOUTH SURGICALLY, and he has no desire to see how I am doing after the fact? He seems to wants money and doesn’t seem to care about his patients. Ps. I don’t bruise easily, but he was so rough with the instruments that my upper and lower gums, throat, and checks on both sides are heavily bruised even on day 5 post op. My boyfriends mom said it looked like he went in with pliers and just ripped them out (in a joking way, of course)

Drue · 1 out of 5 stars · 3 years ago

If I could give this place 0 stars I would. The staff were friendly don't get me wrong however the doctor is horrible. I believe they have given me too much Valium for my body size even though they claim they give everyone the same dose ( which shouldnt be the case because everybody is different in my personal opinion). I was supose to get 4 wisdoms and 4 molars removed. They were only able to get one molar and one wisdom tooth out. They crushed another molar. My O2 dropped so they had to stop leaving this cracked tooth in my head (which a big chunk fell out the night after surgery which i could have easily choked on). They barely told my mom anything about what happened ( did not even give us any paperwork about which teeth they were able to pull out. I just recieved post op instructions). I'm very upset and my gums are very bruised and messed up. Will never go back. On top of it all I specifically remember writing I'm allergic to penicillin in my paperwork and I also told the assistant during the consult I was allergic to it. They still prescribed it to me and said it wasn't in my chart. If it wasn't for the pharmacist at the cvs for remembering I couldn't have it I would have taken it due to still feeling effects of the sedation meds (mind you a family member had picked my meds up for me).

Bridget Rupe · 1 out of 5 stars · 5 years ago

My daughter had an appointment for an evaluation we paid cash out of pocket. Dr spent less than 2 mins with my Daughter. I got a quote of 4 thousand dollars cash. However,I signed up for private humana insurance ... not medicaid actual private insurance. It has been two months and I've had to reschedule twice now surgey because office staff doesn't have time to tell me the cost with insurance. I am a single parent I need to budget and plan and need to know the costs before I show up the day of and payment is expected. I shouldn't have to beg office staff to provide that since that is also a service I paid for as a part of the evaluation. Ive called every 2 weeks or so to see if it was done and excuse I get is well im busy pulling other people insurance. It is very obvious she needs customer service retraining (Kaitlyn) and maybe more office staff assistance as im trying not to judge a young girl who has no concept of financial obligations and budgets.Getting insurance as payment from your patients seems to be an important part of a buisness so why would you not try to complete that within a reasonable two week period at most. I'm a nurse and it doesn't take that long to verify benefits online with insurance.i did not appreciate the additude and lack of motivation to verify benefits over several weeks so im going elsewhere. In my experience if the staff acts like that before, then aftercare and surgery experience will probably be just as problematic. So im going to find another oral surgeons office who can be clear cut about payment and benefits in a timely manner and will sit in the office and speak with my Daughter and evaluate her properly for 15 minutes when I'm paying you hundreds out of pocket to do so. Overall I'm a dissatisfied paying patient who spent money to be barely evaluated only to have to find another dr. Update When you pay a doctor to consult and evaluate your paying for there "valuable time" and thus are expected to get an accurate history and evaluate the patient for 15 minutes which is the time billed.Secondly, I am a nurse and since it is my own daughter who is a minor I can comment about her case without hippa applying to me because the patient or Guardian has that right. However you do not. An thus obviously don't know the law since you have spread it here. Also we don't have medicaid so not sure you understand that. There is nothing in accurate I posted. I asked immediately next day after the visit to verify her new benefits a new policy I bought privately and the drs staff never had time. Sorry but It doesn't take months. I did not yell or berate your staff.. I did However repeatedly call and ask for the status of the benefits over two months time. I did go to another oral surgeon. Who actually took the time to look in my daughter's mouth and get an accurate assessment of the child her medical history psychological disposition etc. Since she does have a medical history and your about to do surgery and administer anesthesia it is kinda important to actually evaluate the child. . The new surgeon Without ever telling them my previous experience did a thorough evaluation. That is what a good physician does. It is my opinion I wouldn't let Dr. Dongieux or his staff touch me my family or friends because I feel his office is unfavorable to my expectations in Healthcare. If I'm paying you cash you better believe I expect 💯 attention for more than two minutes. I feel your organization is about numbers and money. You sir have several of the same reviews. I just wish I would have read them before I brought my child.