I visit for an exam and cleaning as covered by insurance. Delta Dental PPO.
I'm told I need a deep cleaning at $350+ with lasers. Seriously??
Well, let's please do what's covered by insurance and I can schedule that for later date. They refuse regular cleaning saying "it won't do you any good anyway".
The Dr. Then says insurance wouldn't cover regular cleaning if you need more. Further they would send me a bill for $800 when it's declined because I didn't do what was recommended. Then says "it's been two years since you've had your teeth cleened, you've missed 5 cleanings and you want us to catch you up for no charge?? No, it doesn't work that way".
They refuse exam and cleaning as covered by insurance, instead bait and switch unless you pay the extra money.
Delta Dental stated of course they would pay for the annual exam and cleaning regardless if I opted for additional services.
Insurance company is submitting grievance on my behalf.
Robin McPherson · 5 out of 5 stars · a month ago
Beyond perfect!!!!
Reviews provided by Google.
About Hometown Dental
Hometown Dental is a general dentistry practice in Sedalia, Missouri, where Dr. Patrick Lancaster and Dr. Eric Etheridge care for patients from across the surrounding area. The practice describes its goal as providing a complete range of services close to home so families do not have to drive for miles for quality care. Services listed on the practice's website include dental implants and All-on-4 full-arch treatment, dentures and bridges, crowns, fillings, routine dental care, dental sealants, gum disease treatment, cosmetic dentistry and teeth whitening, Invisalign clear aligners, sports mouthguards and nightguards, and dental emergency care. The office also uses 3D cone beam computed tomography imaging as part of its implant services.
For patients considering dental implants, the practice emphasizes personalized care in a comfortable environment from start to finish, with most treatment handled in-house. The office is open Monday through Thursday from 8:00 AM to 5:00 PM and is closed Friday through Sunday. Patients can request an appointment online or by phone, and the practice offers insurance and financing information for new patients.
Meet the Doctors
The practice's clinical team includes Dr. Patrick Lancaster and Dr. Eric Etheridge. Dr. Lancaster earned his Bachelor of Science in Biology from the University of Central Missouri and his Doctorate of Dental Surgery from the University of Missouri-Kansas City School of Dentistry. He says he always knew he liked working with his hands and wanted to make a difference in people's lives, and he enjoys helping patients learn about the many treatment options available to them. Dr. Etheridge, originally from Derby, Kansas, earned his undergraduate degree in Life Sciences from Kansas State University and his Doctor of Dental Surgery from the University of Missouri-Kansas City. He brings a compassionate, patient-first approach and focuses on creating a comfortable, trusting environment for every patient. Outside the office he enjoys time with his wife and two children, hunting, and fishing.