Emerald Waters Dental Care

Jamie Poe · 5 out of 5 stars · a month ago

If you are looking for the best Dental Group?! Look no further than Emerald Waters, Dr. Todd Ball takes your experience to the next level, he is an artist! Today was my 3rd visit after the last 2 were amazing, I had several cavities and broke it up into 2 trips ,very clean curtious kind, very gentle, I had know idea when he was finished because your relaxed and they do not hurt you, both trips very gentle and perfect results, and State of the art practices. ..I was blown away when I looked in the mirror I could not tell where the cavities were.. He is and artist... The staff at Emeral Waters treat you like family , they truly care about you.... I have never in my entire life been had the quality and care that Dr. Todd Ball and staff and also Dr Arlena Tapia... I feel so blessed a friend was going to them today was my 3rd visit,,, I feel like a new person your 2 front teeth are so inportant.. until my first consultation I had no idea I had been grinding my front teeth they started chipping I had grinded them so bad and Dr Todd made them strong and beautiful,, without the knowledge they had to correct this I have know doublt they would have chipped away... They look amazing... The staff at Emeral Waters are angels,, they make you feel like family I know with Emeral Waters I am in good hands, In my entire life no one compares to them!!! They truly care 🙏Wonderful caring and State of the art care!!!

Regina Bright · 5 out of 5 stars · 4 months ago

I’ve seen Drs Allen and Brown since I was four years old. I really grew close to Dr. Grimes and his team of assistants, especially Alecia who is an exceptional dental hygienist. The front office staff has always been very personal, friendly, and professional. Throughout the years the practice has had a cozy vibe rather than a corporate feel. I hope things don’t change, not just for the patients, but for the dedicated staff that have been there for years.

Jennifer Hendricks · 5 out of 5 stars · a month ago

As always a pleasant experience. Hygienist was amazing as I have a very sensitive area of my mouth. Both doctor and hygienist were very informative and helpful.

TieDye Kris · 5 out of 5 stars · 4 months ago

I wasn’t sure how I would like things after Dr. Allen left, but Travis has put all those fears to rest. The office staff are super friendly and they are equipped now with a new state of the art tooth mapping technology. Pretty Cool!

April Stotts · 1 out of 5 stars · 6 months ago

Our experience with Emerald Waters Dental Care was frustrating from start to finish. After my husband’s extensive dental work, we ran into major insurance issues despite having both primary and secondary coverage. Instead of resolving why one insurer paid and the other did not, the office told us they submitted the same documents to both and left it at that. When I contacted the secondary insurance myself, they said specific documentation was missing. I spent six hours calling both insurance companies, gathering the correct codes, and resubmitting paperwork — work their office should have handled. We were also told my husband couldn’t schedule further visits unless the entire balance was paid, even though insurance processing was still pending. We paid an amount we weren’t prepared for just to continue care. A second billing issue involved our son’s cleaning. We were told his primary insurance paid only $6 because his student status wasn’t updated. When I asked how primary insurance is determined for a dependent with two policies, I was repeatedly told to “call your insurance company” instead of receiving a clear answer. The tone was dismissive and unhelpful. Shortly after, we were informed they had not properly adjusted the account and that we were being removed from the practice. Throughout this process, we were left to manage billing and insurance corrections ourselves. If you choose this office, be prepared to closely monitor your claims and advocate for your own billing resolution.