Family Dental Practice of Lancaster

Tedi Bare · 4 out of 5 stars · 4 months ago

rinse, repeat The office staff should confirm insurance approval before scheduling. I had to cancel a second appointment because approval wasn’t in place. It’s an hour drive each way for me and wastes time, transportation, and resources. This overbooking clogs multiple systems. Confirming approvals beforehand would reduce unnecessary stress and environmental impact. If you look up the company, they market themselves as not being “cookie-cutter.” However, in my experience, the process felt standardized and impersonal. I hope they align their actions with the personalized care they advertise. please see yelp review and how many times have I edited this one now? 💜👀 One of the other reviewers says that Francisco is working there now if it's the Guapo charmer, I'm thinking about... oh goody goody 💋💋I like him

Tina V Howard · 5 out of 5 stars · 5 months ago

Today was a good day. The staff at Family Dental of Lancaster is always pleasant to me. Dr. Karla did my abstraction and she was very gentle and got the job done in removing the root of a broken tooth. It was a quick and painless experience for me. My experiences with Dr. Karla are always a stress free experience. Her assistant was very helpful and attentive in knowing exactly what doctor Karla needed without the doctor’s telling her. They both were great today. I appreciate their patience and services today! Thank you ladies for your professionalism.

Alexia · 5 out of 5 stars · 5 months ago

Francisco, the hygienist, and all of the other staff were incredibly informative and took the time to answer all of my questions whenever I had concerns. Everyone was in great spirits, which really helped put me at ease. Francisco and the rest of the team consistently checked on me throughout my procedure to make sure I was comfortable, which made the entire experience feel reassuring and well cared for. Definitely the best experience I’ve had at a dentist and making this my permanent dental office!

Robin Knight · 1 out of 5 stars · 4 months ago

Every time!! Finally got seen two hours after appointment time. Whatever your appointment time is expect to be waiting at least an hour past that time. Doesn't matter the time or day. Like we have the privilege of having nothing else to do in our lives but wait in a waiting room! They should either get more staff or book less. And the technicians don't listen to you when you explain the issue with your teeth. They act like you don't know what you're talking about and they know better.

Diamond Harris · 5 out of 5 stars · 5 months ago

I brought my daughter in for her appointment with Dr. Josh and Hygienist Roxane, and I am so grateful for how kind and patient they both were. Roxane made my daughter feel completely comfortable from the moment we walked in, explaining everything gently and keeping her calm throughout the cleaning. Dr. Josh was just as amazing — very friendly, attentive, and great at talking to kids. They both took their time and made sure my daughter felt safe and cared for.