First Coast Oral Surgery - Lake City

Joe Hill · 2 out of 5 stars · 3 months ago

It would have been a 5 star review... I had a broken tooth extracted. It was a fast, clean, and relatively painless procedure. The staff were all polite, the place is well-kept, dentist was amicable. So, why 2 stars? My prescriptions were not sent to my pharmacy. By the time I found this out their office was closed. No big deal, I can tough it out for a night. Friday, the next morning, and their office is closed. Im in a lot of discomfort at this point. I call the emergency line they have in their after-hours message. The lady who answered was polite. She told me there was an issue with their prescription program and that they weren't getting sent to the pharmacy. Age tells me she will call me back when my prescriptions have been written. I called at approximately 8:30 in the morning. I wait all day. Nothing. I spend the weekend with my jaw aching. Aftercare is as important as the treatment itself. I worked in emergency medicine in the Army and as an EMT after I got out. I have high standards, and sadly few live up to them. This office joins the list of disappointments.

James Breeden · 1 out of 5 stars · 7 months ago

I was lied to about the out of pocket cost of my wisdom teeth extraction. I gave the billing office updated insurance information 2 months before the appointment to send an auth and get verification. I was sent an updated treatment plan a week before procedure for $870 out of pocket. When I arrived on appointment day the out of pocket was $1700. Im disapointed because as a health care provider myself, I declined patients this day to get the procedure. I also did my due dilligence to try to get an accurate estimate (starting 2 months before appointment.) I was not expecting the procedure price to nearly double. I spoke with Theresa from the billing office and she had no idea where the $870 treatment plan came from. After sending it to her it was explained to me it was actually not done correctly and the verification was never completed like they stated the week prior. It was redone 2 days before my appointment and I was never given any warning of the updated plan. At my appointment I was greeted by Madison and did not recieve any kind of empathy or an apology on FC behalf. I found this experience to be very unprofessional and I am confused as to how the billing dept. made this mistake from the start. It almost seems like they wanted to get me in the door.......

Sarah Coulon · 5 out of 5 stars · 8 months ago

First time at First Coast Oral Surgery. The staff is excellent! How good was the Dentist? My appointment was for 1pm and at 2 pm I was driving home after having 4 teeth pulled! He was da bomb! I highly recommend First Coast Oral Surgery! *****

Susan C. · 5 out of 5 stars · 7 months ago

Highly recommend this practice! Dr Massaro and his team took excellent care of me. Office/visit ran so smoothly, all staff professional, attentive and friendly.

Beth Barritt · 2 out of 5 stars · 9 months ago

50 mins past my apt time and waiting. Then I had to give credit card before the procedure i haven't had If I didnt need this tooth gone I would leave. I will say the dentist was fast once he actually got to me and the staff tried their best to make the best of a poorly handled situation. The dentist , however, was nasty, rough, and rude.