First Dental

Kaitlyn Atkins · 1 out of 5 stars · 4 months ago

Arguably one of the worst dental experiences I have had. Went in complaining of tooth sensitivity on one tooth and in the end was given a treatment plan for over $8k of work they wanted to do. I am currently nursing my son (he does not take a bottle) and during the consultation I was told my root canal would need to be done under sedation. When I asked how that would impact my breastfeeding my son they told me I would "just need to pump and dump for 24 hours." I then told them that was not an option for me as my son exclusively chest feeds and we could not pump and dump as he is not taking, nor will I be giving him a bottle. The consultant continued to tell me it would only be for 24 hours but I could resume breastfeeding after that. After telling her no not once nor twice, but THREE times I was not willing to do that she then said "well I can see if the Dr. would be willing to do the procedure without the sedation and see if he approves." She came back and said "we would be willing to do the procedure with nitrous oxide so you can continue breastfeeding." First of all, why were all my options not given to me in the first place? And second why does a patient need to argue to have the quality of care they want be granted? If this wasn't enough to put me off of continuing to be seen at this office when I told the consultant thank you but I would be getting a second opinion due to cost and all the additional things they wanted to push on me she told me "youre welcome to do that but you won't find anywhere else that is cheaper than us." With that I left and actually got a call later on stating that the Dr. was willing to only do the root canal per my request and the rest of the work could wait. By this time it became pretty clear the priority is the money to be made and not the patients themselves. While I can understand needing maintain a thriving business, the lack of understanding I received from this office when I told them about my nursing situation makes me extremely disappointed and left a terrible taste in my mouth. We will not be returning to this office for any dental needs. UPDATE 2/5/26 Saw an endodontist today for the tooth I was complaining about. He actually told me a root canal was not necessary at this time and if I did need ine sedation wouldnt at all be necessary!! (Not to mention the price for the root canal at the specialists office was less than half the price it would have cost at first dental) This juat goes to support my claim even more that first dental's goal is to push unnecessary dental procedures on patients. So happy I got a second opinion and didn't listen to the advice stating I needed a root canal sooner rather than later.

Andi Koelle · 4 out of 5 stars · 7 months ago

Went for my fist appointment today and was the first time I felt ok having to have work done, the hygienist explained to me what the numbers were and why they needed them. I didn't feel gas lit or made to to feel horrible by the dr because I have some issues which helped alot. They didn't make me feel invisible and actually talked to me and made sure i was as comfortableas possible. I was still nervous but feel decent about the treatment ahead with them. Dr K thank you for taking notice of the nervousness and working to not make me feel as nervous.

Vev Tzul · 5 out of 5 stars · 10 months ago

Our first visit here, everyone made my son feel comfortable as soon as we stepped through the door. Even before the visit the receptionist was very friendly and helped me when I had an issue filling out an online form. The dental hygenist and dentist were both very kind and professional. All around surpassed our expectations, most importantly my son feels at ease about future appointments.

Jannette Martin · 5 out of 5 stars · a year ago

Wonderful staff all around! Receptionist are kind and welcoming. Dental hygienist friendly and professional. All Dr. I have met are knowledgeable and helpful in answering questions or concerns I have. Great with children! My kids feel calm safe and love to go. All staff will try their best to accommodate your needs. I enjoy every visit every time!

Nikki Frias · 1 out of 5 stars · 8 months ago

I had a bad experience here. They asked invasive personal questions like if my son was the youngest despite having birthed him at 18 when I told them I had 3 children. had a translator for me on the first few visits despite speaking English and charged me for fluoride treatment despite warning them not to do anything the insurance won’t cover. My son's Medicaid covers everything, and as a no-income, homeless mom relying on charity, I couldn't afford the surprise bill. They got me to sign an authorization form under false pretenses. This experience made us hesitant to return, and we now travel 2.5 hours to a different office that takes Medicaid without surprise charges.