Green Dentistry: Root & Restore

Lisa Charaf · 1 out of 5 stars · 3 months ago

I originally saw a dentist who worked on my teeth and took my money without completing the job correctly. After that experience, I decided to seek another dental office to ensure my dental work would finally be done properly and honestly. After doing my research, I decided to give Green Dental of Alexandria a try. I was genuinely excited and hopeful after speaking with someone from the office team. The young lady I spoke with asked what was most important to me when finding a provider. I told her honesty, quality, and making sure the work is done correctly the first time. I hung up feeling confident and optimistic about moving forward. Before scheduling my appointment, I specifically asked the office to confirm that all the work planned for that visit would be covered by my insurance. I asked them to verify everything and confirm with me beforehand. When the appointment was scheduled, the office staff confirmed that everything was covered. I felt reassured and ready to finally get this taken care of. On the day of my visit, the staff was courteous and professional. They took additional X-rays that were not covered, and I was informed at that time that I would need to pay for those. I agreed and paid for that service without hesitation. Now here is where the situation completely changed. Shortly after my appointment, I received a text stating that I had a balance of $204. I was shocked. I immediately thought, “Wait, what? I was told everything was covered.” The office had confirmed this prior to my visit. I called my insurance company, Cigna, right away. They informed me that the dental office had never contacted them before my appointment to verify coverage — they only called after my appointment had already taken place. That was extremely concerning to hear. Cigna even stated that if there had been an error on their end, they were willing to cover the balance, which honestly surprised me. I had Cigna and the dental office on a three-way call to clarify everything. Despite the insurance company being willing to take accountability if they had made a mistake, Green Dental of Alexandria was not willing to take any responsibility for failing to verify my coverage beforehand, even though they told me they had. The office later called me back and stated they were not willing to reduce the balance at all, even though this situation resulted from their lack of proper verification and miscommunication. What makes this especially disappointing is that from the very beginning, I clearly stated that honesty and quality care were most important to me. Unfortunately, my experience did not reflect that. The way this situation was handled left me feeling disheartened and unheard. The dentist’s oath represents professionalism, ethics, and patient-centered care — acting in the patient’s best interest, doing no harm, and treating patients with dignity and integrity. Sadly, this experience did not reflect those values. I truly wanted this office to be the right fit for me. Instead, I am left feeling disappointed and misled.

Amy SK · 5 out of 5 stars · 3 months ago

Stephani did a nice job on my cleaning recently, she was professional and positive, but very down to Earth at the same time, made me feel comfortable and kindly checked with me about pain or sensitivity before each part of the procedure, which I really appreciated. Felt like I got good feedback on my teeth and helpful advice on areas for improvement. Looking forward to next time.

Jasmin Mahoney · 5 out of 5 stars · 4 months ago

My husband and I and our two minor children go to this practice. We drive from Arlington. I love that this is not your typical dental practice. It is an integrative practice which is very different once you know more about it. I have gone to the 2 other integrative dentists in NOVA but this is the best in the area. Dr. Park is very professional and accommodating. All the staff are very friendly as well.

Maryna Mahfoudhi · 5 out of 5 stars · 5 months ago

I feel like I scored a jackpot! I have been seeing so many holistic doctors online, follow so many of them too, all knowledgeable and most importantly don’t manage symptoms but instead get to the bottom of the problem, however, I could never find one near me. This day has finally come, I found Dr Park at Green Dental of Alexandria (thank you ChatGPT). We came to get an airway assessment, we left feeling like finally found the answers that we were looking for. The doctor amazed us, she is a “walking holistic dental encyclopedia”, the wisdom that she shared with us was priceless. We can’t wait to work with her and get airways issues resolved. She also has a great team. Mary was so helpful in preparing us for the appointment, she answered all of my questions, she followed up on items we discussed and was a true pleasure to work with. Highly recommend this dental practice.

Clare J · 3 out of 5 stars · 6 months ago

Green Dental is relentless about scheduling. They will call and text you—not just to remind you of your upcoming appointment, but to try to move you up and see if you want to come in sooner. Even with insurance that clearly only covers cleanings every six months, I still get outreach asking if I’d like to come in ahead of schedule. On the plus side, they are definitely proactive and there is no chance you’ll ever forget you have a dental appointment. The office staff is friendly and the clinicians do a thorough job. But if you’re someone who prefers fewer reminders and less pressure to adjust your calendar, be prepared for a lot of contact. If staying on top of dental visits is a challenge, this practice has you covered—and will make sure of it. If you like a little more breathing room between communications, just know what you’re signing up for.