Hawaii Family Dental – Honolulu

Dane H · 5 out of 5 stars · 3 months ago

I have been a patient with HFDC for 4 decades. Within their staff of dentists I have always tried to find a dental team that is capable & skilled, yet patient & caring as well. My dentist, Dr. Taira, & her assistant Kelly fit that bill very well. They succeed at making each visit as smooth, fuss free & pain free as possible. After more than a year since my last visit I recently went in again for treatment & they greeted me with cheerfulness & surprisingly remembered my dental history, knew exactly what I needed & fixed it immediately. Mahalo to Dr. Taira, Kelly and the staff at Hawaii Family Dental Center!! I’m very grateful to have you in our Kakaako neighborhood!

Tina K · 2 out of 5 stars · 3 months ago

TLDR; I had my wisdom teeth removed at HFD - Honolulu with Dr. Brett Sterling, and unfortunately, I did not have a good experience. However, the hygienists were wonderful — kind, attentive, and very caring. If you’re only looking for a routine cleaning, this office may meet your needs. --- I had my wisdom teeth removed at HFD - Honolulu with Dr. Brett Sterling, and unfortunately, I did not have a good experience. I was initially told my visit would be a consultation, but it unexpectedly turned into the extraction appointment. I was not mentally or practically prepared for surgery that day. I felt pressured to proceed, and while I trusted that this was a routine procedure for Dr. Sterling, I did not feel adequately informed or given time to consider my options. I also was not scheduled for a post-op appointment and was told to call only if complications arose. I was also asked to sign billing paperwork while the numbing injections were already taking effect, which made it difficult to ask questions or fully process what I was signing. After surgery, I was again asked if I had any questions, but by Dr. Sterling, when I was clearly not in a state to be able to ask any questions. About a week later, I was still experiencing significant pain and called to request a follow-up. I was told there may be a slight infection and to call back if the pain persisted to receive medication. I later learned through my records that Dr. Sterling did not actually believe I had an infection at that time. I wish this had been clearly communicated to me, as I was there specifically for his professional opinion and guidance — even if that guidance was simply to wait and monitor the situation. When my pain continued, I called again to request the prescription. I missed a return call, but despite calling back three additional times, I never received another response. At that point, I began looking for a different dentist. Aside from the extraction experience, even my initial new patient appointment felt rushed, with little to no explanation provided by my general dentist. However, the hygienists were wonderful — kind, attentive, and very caring. If you’re only looking for a routine cleaning, this office may meet your needs. However, my experience with more involved care (even with something as "normal" as wisdom teeth extraction) raised significant concerns about communication, follow-up, and care. I ultimately found a new dentist who diagnosed and has started treating me for what turned out to be an infected, pus-filled extraction site, on the side that I initially brought up to Dr. Sterling's attention. I’m grateful I sought out a different dentist who is absolutely caring and takes time for their patients. I will not be returning to HFD - Honolulu and I would encourage others to carefully consider their options and look for an individually owned practice where communication, transparency, and patient care are prioritized.

Bamm Burdett · 5 out of 5 stars · 3 months ago

From the first step I took into your office to when I left was highly enjoyable. People of Staff and Nurses were very Helpful, friendly, and kind. Aunty Lei and Dr Shaikh were very Friendly as well. Y’all were also very professional. I enjoyed my visit!!! Much mahalo to all of you🤙🏽!! God Bless you all🙏

Jowin Carey · 5 out of 5 stars · 4 months ago

I really enjoyed having Dr.Chang as my doctor for my "TEETH" she's very funny and can go with the flow of having a fun personality. Looking forward to having her as my doctor for a life time. Oh, I forgot the other person is Tina (side kick "LOL") They both make a good, fun team. They greet you with a smile and small conversation then we laugh. Just like "Ohana" and yet we're not related. I've gone to doctors where they just do their thing no interaction. So serious. I think they call it bedside manner. "NO" Besides Tina, theirs Lifan my billing/collector$$. Very patient he explains the "Best" he can. You can call and he'll do his best to work things out. I really enjoy my time at the Dentist with these people! They All Deserve 5 *****'s each. Wonderful mix bag of People! Love It and Mahalo, Jowin Carey

Geraldine Boyce · 5 out of 5 stars · 3 months ago

I appreciate everyone in the office. Everyone is nice no wait time . I had a procedure done on my gum . My Doctor did a excellent job on my Gum. I am pleased how it turned out. I am so happy I was referred to this Dentist. Thank you to everyone for making my visit great and my gum .