Heiden Dental Office Reviews
3.3 out of 5 stars based on 22 reviews on Google.
Tracie Marie · 1 out of 5 stars · a year ago
I’ve been going to this dentist for years and haven’t had any issues until today. I’m not sure who the receptionist calling to reschedule appointments is, but the woman who just called me trying to get me to reschedule just now was very rude. I’ve already had to reschedule an appointment because they stopped making courtesy calls without letting anyone know. My rescheduled appointment was today at 4pm. She called me wanting me to come in early at 3:30. I get off work at 3, and explained to them that I can come but may be a few minutes after 3:30. Apparently that wasn’t what they wanted to hear and they wanted to reschedule me for another day entirely. It’s not my fault they double booked their hygienists and I shouldn’t be expected to be penalized for their issue. That woman acted like she didn’t care at all either way and didn’t care that the office was losing a long term client. Needless to say, I will be finding a new dentist.
Jackson Warren · 1 out of 5 stars · 3 years ago
If I could give this place negative stars, I would. The dentist is some 80 year old guy, who probably mad caps for dinosaurs, which would be okay except for the staff is extremely rude and judgemental, including the dentist. I'm a single mother with three children. I went a while without health insurance, so when I was able, I made appointments for my children to be seen. The doctor and staff made me feel like an unfit parent when I brought my children in. He literally said, "I haven't seen your mouth, but judging by your kids you probably need extensive work". My mouth is perfectly fine, by the way. All I'm saying is that you never know someone's situation, and if you're going to be judgemental, you probably shouldn't be in the public service industry. We felt so uncomfortable that we never went back. My children now see Bright Start Dental, whom I highly recommend. The staff there are SO friendly and wonderful! Do NOT go to Heiden. I will never go there again.
Netanyia Samuel · 1 out of 5 stars · 2 years ago
Refused to see my daughter because she had tartar build up on her teeth. She just visited his office three prior so he didn't do his job on the initial visit. I could hear the nurses in that background talking about my daughter I guess trying make excuses for their unprofessional behavior.
April Lattymer · 5 out of 5 stars · 8 years ago
I had a terrible experience at a near by dental clinic and ended up here some how. I will never go anywhere else if I can help it! The staff was wonderful kind and caring. Took the time to talk with me and give my best option at the best price. Love it here
Ashleigh Polston · 5 out of 5 stars · 5 years ago
They put my partial crown on and let me make payments until my appointment to put the crown on. They were so nice and took their time to make sure my crown matched my other front tooth. They are great!
Reviews provided by Google.
About Heiden Dental Office
Heiden Dental Office, practicing as MH Dentistry under Dr. Marc Heiden, DMD, offers general, restorative, and cosmetic dental care in Florence, South Carolina. The practice describes itself as family-friendly and focused on providing a comfortable, warm environment for patients of all ages. Dr. Heiden has been practicing general dentistry in Florence for over 20 years.
For patients considering dental implants, the practice's own materials discuss the differences between implants and conventional dentures, noting that an implant is surgically placed into the jaw bone rather than resting against the gums as dentures do. Patients exploring tooth replacement options can discuss with the practice which approach may fit their needs, in a setting the practice describes as calming for those who feel anxious about dental visits.